Nebraska Department of Motor Vehicles (DMV/RMV) Customer Service

Calling the Nebraska Department of Motor Vehicles is a fairly simple, straightforward experience. One thing to remember when calling this number is that in Nebraska, the DMV does not handle driver's license questions; it only deals with titles, registrations and similar questions. The first time I tried calling, I did not know this and was transferred to the driver's license phone number, with no issues as far as getting connected.

I then called back and spoke to a different customer service representative, explaining that I had just purchased a vehicle and wanted to know what I'd need to title my vehicle in Nebraska. She said I would need to bring the existing title, a bill of sale proving how much I had paid for the vehicle and a copy of my insurance to prove the vehicle had proper coverage. I asked her where I would need to take the car, and she asked what county I was in. I told her I was in Buffalo County, and she said I'd need to take my vehicle to the Buffalo County treasurer's office to handle registration.

I asked what kind of costs I could expect, and she said that was determined by a calculator that I could find on the Nebraska DMV's website. She offered to check herself if I had the VIN number handy, but as I did not, she directed me to the website and explained exactly where I could find the estimated total whenever I was ready to enter the information. I thanked her for the help, and she wished me a pleasant day.

One thing that stood out about both calls is that I never had to wait longer than a minute. The first time I called, my call was answered by a live person on the first ring. The second time, my wait was 50 seconds before a live person picked up. The second thing that stood out was that the Nebraska DMV has no automated system for answering its calls. When you call, you don't get any kind of confirmation that you have reached the Nebraska DMV or any menu asking you to choose which kind of question you have. You're simply transferred right to the next available representative and asked how they can help with your issue.

In a mostly rural state like Nebraska, that makes a lot of sense. An efficient system makes a big difference for people in this state, and having easy access to help with DMV-related questions makes for a quick and simple experience. The staff members were also knowledgeable and helpful, as the first transferred me with no issue, and the second answered my questions without hesitation.

Overall, I thought this was a very good experience, and I had no problems getting the help I needed. If I did need assistance from the Nebraska DMV in the future, I'd feel very comfortable calling them for help.