How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this NBA.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative" then say "No" to the survey.
Here is how our research team describes the way the NBA.com phone system greets you: Hi, I am your digital assistant. If you are calling to place a new order, please say yes; otherwise, say no.
Below are some clips we've found from NBA.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the NBA Store dot com.
Hi. I am your digital assistant. If you are calling to place a new order, please say yes.
Otherwise, say no."
Excerpt from a call with NBA.com
Tuesday, January 2, 2024 7:16 PM
What are the hours and when should I call?
NBA.com operates the call center for this 866-746-7622 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 165 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NBA.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NBA.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call NBA.com is Sunday.The most busy day to call is Friday, which averages 123% more phone calls by comparison.Again, this is based on a sample of 165 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call NBA.com is Monday.
Why call this NBA.com number?
Below is a sample of recent calls to NBA.com, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel NBA pass: "I'm trying to cancel my NBA pass, it's not working on any of my TVs."
- From a call lasting 3m 57s , Mar 27, 2024 5:38 AM
Needs to speak with representative: "I would like to speak to a customer representative."
- From a call lasting 1m 56s , Mar 18, 2024 4:44 PM
Subscription access issue: "I've gotta be in your system, but now these guys wanna bust my balls?"
- From a call lasting 12m 1s , Mar 13, 2024 1:38 AM
Lost contact information: "I lost LeBron James' phone number and need it back so I can call him."
- From a call lasting 2m 22s , Feb 25, 2024 3:54 AM
Requesting custom NBA jersey: "Can I please get a custom Nicki Minaj NBA jersey?"
- From a call lasting 2m 9s , Feb 22, 2024 4:05 AM
Inquiring about NBA TV: "I just have some questions about my NBA TV."
- From a call lasting 2m 55s , Feb 19, 2024 1:09 AM
Former player seeking assistance: "I used to play for the NBA for the Boston Celtics, trying to find my place in the system to get my check."
- From a call lasting 2m 47s , Feb 8, 2024 7:56 PM
Retrieving NBA earnings: "I'm a former NBA player and I need help finding my checks."
- From a call lasting 2m 6s , Feb 8, 2024 7:53 PM
Inquiring about NBA League Pass pricing: "I really just wanna watch the Warriors play."
- From a call lasting 3m 13s , Feb 2, 2024 5:59 PM
Inquiry about NBA seasonal subscription: "I was just looking to have a package for twenty nine dollars for the balance of the season for an NBA seasonal subscription to watch NBA games."
- From a call lasting 14m 10s , Jan 22, 2024 9:53 PM
More Ways to Contact NBA.com Customer Service
There are of course other ways to contact NBA.com customer service besides the phone. Below we list the best ones, by medium.
NBA.com, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Conclusion and closing notes
This is NBA.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NBA.com agent. This phone number is NBA.com's best phone number because 1,542 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-746-7622 include and other customer service issues. Rather than trying to call NBA.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter. In total, NBA.com has 1 phone number. It's not always clear what is the best way to talk to NBA.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for NBA.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NBA.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.