NBA.com Customer Service Issues

Referee Standards Need Improvement: As dedicated Toronto Raptors fans who invest in game tickets, it's disheartening to witness the clear bias and leniency shown by referees towards specific players. The behavior of some referees during crucial games undermines the integrity of the sport. Incidents like M. Morris taunting from the Wizards without consequences and Lebron James' actions set a negative example for fans, especially children. During the Raptors vs. Cavs playoff game, numerous questionable calls were made, including disregarding player conduct and favoritism towards certain stars. This unfair treatment amplifies the frustration felt by fans who value fair and competitive basketball. The NBA needs to address these issues, uphold consistent referee standards, and ensure fairness for all teams and players. Fans deserve to witness quality basketball without the interference of biased officiating.

Hello, I am a member of NBA.com struggling to complete the process of entering the "Playoff Bracket Contest." I've completed all the necessary steps: the Registration Form and selecting my predicted winning teams and game numbers for each series. When I encountered this instruction: (3) Click on the “Save” button by the applicable deadline for each Series to submit your Bracket Predictions. I am unsure where to locate the SAVE BUTTON to save my bracket. Do I need to click it for each series or save the entire bracket at once? My main concern is finding the SAVE BUTTON. Any assistance is appreciated. Thank you.

I reached out to the Pelicans via email over a week ago but have not received any response. I am currently at the game, but my experience has been less than pleasant from the start. Despite checking the Smoothie King website to confirm that strollers were permitted, upon arrival we were rudely informed they were not allowed by security and corporate staff. Even though the website clearly states that strollers can be parked at section [redacted], we were initially denied entry. After a challenging 40-minute wait in the cold with a 23-month-old, we were eventually allowed inside but continued to be reminded that we were in the wrong. This treatment was unacceptable given that the website permits strollers, and there is no strict stroller policy in the NBA guidelines. This poor customer service experience stands out negatively compared to the numerous other sporting events we have attended. If this issue is not addressed, I will share my disappointment through our blog and word of mouth. Unsatisfied with the service received, D. Ryback

I reside in Idaho with the [redacted] zip code. Today, I opted for the $6.99 monthly NBA channel to watch the games broadcasted. However, when I tried to view the games scheduled for tonight, I was surprised to see they were both blacked out, despite not being local to my area. I am incredibly frustrated and concerned that I may have been misled. Could you please clarify why these blackouts occurred? Idaho lacks local NBA teams, so I am puzzled by this restriction. If I am unable to watch games on the NBA channel, I will have to cancel my subscription promptly. I intend to share my experience with others and may even refrain from NBA content altogether, including the league pass if similar issues persist there.

Please tell LeBron James, who is wealthy, to refrain from complaining about his experiences as a black person. Does the NBA understand the true intentions of the Black Lives Matter movement beyond its slogan? Inform individuals, including coaches, about the Marxist ideologies fueling certain groups aiming to destabilize democratic systems and traditional family structures, regardless of race. Encourage them to research the concept of a Marxist society. It is notable that LeBron did not address the tragic deaths of young black children amidst the presence of certain individuals within BLM who participated in violent activities during protests. The frustration lies in prominent figures like LeBron James, BLM, and others presenting themselves as morally superior individuals.

My name is Héctor Z. and I live in Puebla City, Mexico. I have been a subscriber to the NBA for the past three seasons. I would like to know how I can subscribe to the 2[redacted] season, which starts at the end of December. I want to purchase the "League Pass" option using the Promotion Code, as I did last season. Therefore, I kindly request information on how to obtain the Promotion Code from the NBA website. Thank you very much.

Mi nombre es Hector Z. Soy residente de Puebla, México, y he sido suscriptor de la NBA las últimas tres temporadas. Me gustaría saber cómo puedo suscribirme a la próxima temporada que comienza a fines de este mes de diciembre. Estoy interesado en adquirir la opción "PASE DE LIGA" utilizando un código de promoción. Les pido amablemente que me indiquen cómo puedo obtener ese código desde la página de la NBA. Muchas gracias.

For the past 15 years, I have been a loyal NBA League Pass subscriber in Germany. However, approximately two weeks ago, I encountered an issue where I could no longer access my account due to repeated "passwords don't match" error messages. Despite numerous attempts to reset my password, the problem persists. I want to clarify that I have not made any changes to my account settings recently. My last successful use of the service was to watch the championships in the Bubble last fall ([redacted]). I have reached out to customer support in Germany multiple times, but unfortunately, I have not received the necessary assistance to resolve this issue and purchase a League Pass for the upcoming [redacted] season. Any help or guidance you can offer would be greatly appreciated.

I need help cancelling the NBA TV app and League Pass that I accidentally ordered while trying to assist my mom. I used my MasterCard debit ending in [redacted], but the account is under my mom's name, Alice F Frantz, with email [redacted] I need to cancel anything associated with my name. My name is Sandra M Frantz, and I am born on 5-3-60. Can someone provide the contact information for canceling these services?

Hello! I recently made a purchase for the "Golden State Warriors Fanatics Branded Nothing But Net Graphic Hoodie - Mens" with order number: [redacted]-[redacted]. I would like to inquire about the possibility of changing the size to Small since the order has not been shipped yet. Furthermore, I noticed a discrepancy in the delivery time. When I placed the order, it stated that delivery would take 4-8 days. However, the Estimated Arrival date now shows as Dec 28, [redacted]. Could you please clarify this for me? Looking forward to your response. Thank you!

I have been a fan of NBA games for many years. I noticed a concerning trend during a recent match and I believe other viewers may share my frustration. It seems like the league has introduced a new style of play that I humorously refer to as "bulldozing" or "pinballing" without penalty fouls. During a recent game, I observed the MVP of the Milwaukee team being allowed to overpower other players by physically running over them. This new style of play appears to prioritize brute force over traditional basketball skills, which is disappointing. I am disheartened by this shift in the game and I question whether other fans share my sentiment. I long for the days when basketball celebrated skill and finesse. It feels like the sport is now evolving into something akin to a collision sport, rather than a display of athleticism and talent. I hope to hear from fellow fans who may feel the same way. Let's discuss this troubling development in the game we love.

Demande de mise à jour sur la livraison de la commande [redacted] Bonjour, Je voulais juste partager que j'ai acheté un Maillot Nike Icon Swingman des 76ers de Philadelphie le 28/03/[redacted] (commande [redacted]-[redacted]), mais après plus de deux semaines, je n'ai aucune information sur la livraison et je n'ai toujours pas reçu mon colis, même si j'ai été débitée. Pourriez-vous résoudre ce problème rapidement pour que ce cadeau d'anniversaire arrive malgré le retard ? Merci d'avance. Cordialement,

Hello, my name is Lorenzo from Italy. I placed an order on June 20th with the NBA store. My order number is #[redacted]-[redacted]. I received the jersey I ordered, but it is too small. When I tried to process a refund, the system couldn't find my order number. The jersey I received differs slightly from what I ordered. Originally, it was supposed to be a "Portland Trail Blazers Nike City Edition Swingman Jersey 22 - Black - Damian Lillard - Youth," but at checkout, it turned out to be a "Portland Trail Blazers Nike City Edition Swingman Jersey [redacted]-23 - Custom - Youth" with the name 'LILLARD' and number '0.' I am unsure if this is actually a custom order due to the quick delivery of 8 days, which may indicate it was not customized. I am seeking assistance in resolving this matter and possibly exchanging the jersey for a different size. Thank you in advance for your help.