Does Mississippi Power offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-9pm CST.The least busy day is Thursday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · Mon-Fri 8am-5pm CST · Press 2 for residential. Next, press 4, then press 5. · If you are calling about your business, press 1. For home or residence, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Mississippi Power below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Mississippi Power phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from Mississippi Power's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Good afternoon. Welcome to Mississippe
You may press or say your responses at any time."
Excerpt from a call with Mississippi Power
Monday, November 11, 2024 7:48 PM
What are the hours and when should I call?
Mississippi Power operates the call center for this 800-532-1502 phone number Mon-Fri 7am-9pm CT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 150 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Mississippi Power call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mississippi Power phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mississippi Power staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Mississippi Power is Thursday.The most busy day to call is Monday, which averages 185% more phone calls by comparison.Again, this is based on a sample of 150 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Mississippi Power is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Mississippi Power staffs the call center well on Thursday.
Why Customers Call Mississippi Power
Below is a sample of recent calls to Mississippi Power, and their purpose. Are any of these similar to the reason you are trying to call?
Service renewal inquiry: "I was calling to see if they renewed my service."
- From a call lasting 4m 5s , Sep 18, 2024 7:29 PM
Payment status inquiry: "If they pledge it today, I'm saying, will they cut it on, or do they have to wait?"
- From a call lasting 6m 15s , Sep 18, 2024 3:05 PM
Report power outage: "Hi. I was trying to see, was going on with my lights."
- From a call lasting 5m 6s , Aug 29, 2024 2:06 PM
Payment arrangement request: "I need to make a payment arrangement for tomorrow."
- From a call lasting 13m 36s , Aug 14, 2024 12:42 PM
Check status of power: "I'm trying to find out if you guys have actually turned the power off at my previous residence."
- From a call lasting 5m 5s , Jun 28, 2024 6:10 PM
More Mississippi Power Customer Service Contacts
There are of course other ways to contact Mississippi Power customer service besides the phone. Below we list the best ones, by medium.
Mississippi Power Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
Mississippi Power, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Mississippi Power Customer Help Desk / Web Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- Mississippi Power customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Mississippi Power's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mississippi Power agent. This phone number is Mississippi Power's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-532-1502 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Mississippi Power first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Mississippi Power has 2 phone numbers. It's not always clear what is the best way to talk to Mississippi Power representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Mississippi Power. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mississippi Power. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.