Mikasa Customer Service

Phone Number & Contact Info

Mikasa's Best Phone Number

Toll-free·Calls Customer Service·Most popular Mikasa number

How do I talk to a live human at Mikasa?

A:Calling this Mikasa number should go right to a real human being

Does Mikasa offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-6pm EST. The least busy day is Tuesday, and the most busy day is Thursday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Mikasa phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Mikasa number should go right to a real human being
Below are some clips we've found from Mikasa's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Mikasa. Your call may be recorded for quality assurance. Due to high call volume, you may experience a longer than usual wait. Our agents are working hard to answer your call in the order received. Please note that our menu options have changed.
To place a new order, press one.
For the status of an existing order placed at mikasa dot com, press two.
To report damaged or missing items in your recent purchase, press three."
Excerpt from a call with Mikasa
Tuesday, February 13, 2024 8:41 PM
In fact, much of this information on this page is superfluous because this Mikasa phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Mikasa operates the call center for this 866-645-2721 phone number Mon-Fri 9am-6pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 74 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mikasa phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mikasa staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Mikasa is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 74 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Mikasa

In summation, the best day to call Mikasa is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Mikasa staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Mikasa

If you have time to do a bit of reading before you call Mikasa, we recommend you read over some of our problem-specific articles.

What is Mikasa's return policy?

Mikasa's return policy seeks to ensure customer satisfaction. If for any reason you are unhappy with your purchase, you may initiate a return within 30 days from the date of delivery. Products returned must be in their original condition, with original packaging and tags intact. Mikasa provides a hassle-free return process, offering refunds or exchanges as per your preference. Please note that personalized, engraved, and clearance items are final sale and not eligible for return. To initiate a return, simply contact our customer service team or utilize our online return portal for easy self-service. Rest assured, Mikasa prioritizes your happiness and strives to make your return experience as seamless as possible.

What is Mikasa's warranty policy?

Mikasa's warranty policy ensures customer satisfaction and provides assurance with their high-quality products. All Mikasa products are covered by a limited lifetime warranty against manufacturing defects. If any manufacturing flaw is discovered within the product's lifetime, Mikasa will replace or repair the item free of charge. However, the warranty does not cover damage caused by misuse, accidental breakage, or normal wear and tear. To make a warranty claim, customers need to fill out a warranty claim form on Mikasa's website and provide proof of purchase. Mikasa's dedicated customer service team promptly handles all inquiries and assists customers throughout the warranty process. Mikasa stands behind the enduring quality and craftsmanship of its products, ensuring customers' investment is protected. For detailed information, visit Mikasa.com's warranty page.

What materials are used in Mikasa products?

Mikasa products are crafted using high-quality materials to ensure durability and exceptional performance. Our dinnerware and glassware collections are primarily made from premium bone china, porcelain, and stoneware, renowned for their strength and elegance. These materials provide a refined look while maintaining resistance to chips and cracks. For flatware, our products are manufactured using 18/10 stainless steel, known for its corrosion resistance and long-lasting brilliance. Additionally, our crystal stemware is made from lead-free crystal, showcasing superior clarity and exquisite craftsmanship. We strive to source materials that meet our stringent quality standards, resulting in products that elevate your dining experience and withstand the test of time.

Top Mikasa customer service problems

Click the link above to get answers to just about any Mikasa customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Mikasa, and their purpose. Are any of these similar to the reason you are trying to call?
Quality issue with nativity set: "I was very disappointed when I saw the quality of it. Kain Omicasa set to be of high quality. I didn't expect it to be like that."
- From a call lasting 8m 48s , Feb 13, 2024 8:41 PM

More Mikasa Customer Service Contacts

There are of course other ways to contact Mikasa customer service besides the phone. Below we list the best ones, by medium.

Mikasa Customer Service Live Chat

mikasa.com - Customer Service
Click "Live Chat" in the upper right corner of the page
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Mikasa provides this option.

Mikasa Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Mikasa will reply our your email.

Conclusion and closing notes

This is Mikasa's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mikasa agent. This phone number is Mikasa's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-645-2721 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Mikasa first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email. In total, Mikasa has 1 phone number. It's not always clear what is the best way to talk to Mikasa representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Mikasa. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mikasa. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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