A:Calling this MetroMile number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at MetroMile for you.
Q:
Does MetroMile offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for MetroMile below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this MetroMile phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this MetroMile number should go right to a real human being
Below are some clips we've found from MetroMile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling MetroMile customer support.
If you're calling about an existing claim, roadside assistance, or to file a new claim, press one.
To get a quote or start a new policy, press two."
Excerpt from a call with MetroMile
Tuesday, February 27, 2024 3:30 PM
The first phone menu
"Thanks for calling Metromile customer support.
If you're calling about an existing claim, roadside assistance, or to file a new claim, press one.
To get a quote or start a new policy, press two."
Excerpt from a call with MetroMile
Tuesday, September 17, 2024 8:42 PM
In fact, much of this information on this page is superfluous because this MetroMile phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
MetroMile operates the call center for this 888-244-1702 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 116 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the MetroMile call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MetroMile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MetroMile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call MetroMile is Saturday.The most busy day to call is Thursday, which averages 700% more phone calls by comparison.Again, this is based on a sample of 116 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call MetroMile is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call MetroMile
Below is a sample of recent calls to MetroMile, and their purpose. Are any of these similar to the reason you are trying to call?
Insurance verification assistance: "I received a letter from the state wanting verification of my account if it was current and I need your help to resolve this."
- From a call lasting 16m 47s , Jun 14, 2024 5:28 PM
App login issue: "Why can't I log in on the app or use it, but I can on my computer?"
- From a call lasting 11m 52s , Apr 10, 2024 4:33 PM
Request for insurance card: "I need a new insurance card in the next six months."
- From a call lasting 8m 14s , Feb 27, 2024 3:30 PM
Confirmation of document receipt: "I wanna know if you guys got the paperwork from FedEx and the DMV release form."
- From a call lasting 18m 4s , Jan 4, 2024 7:23 PM
Information about why customers call MetroMile is extracted from issues that customers have reported to GetHuman.
This is MetroMile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MetroMile agent. This phone number is MetroMile's best phone number because 5,076 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-244-1702 include and other customer service issues. Rather than trying to call MetroMile first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, MetroMile has 1 phone number. It's not always clear what is the best way to talk to MetroMile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for MetroMile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MetroMile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.