MedSolutions Customer Service

Phone Number & Contact Info

MedSolutions's Best Phone Number

Toll-free·Calls Customer Service·Most popular MedSolutions number·We talk to customer service for you·Skip the wait on hold·Call now

How do I talk to a live human at MedSolutions?

A:Don't press anything and wait for receptionist You can also use our free service that can talk to MedSolutions for you and report back.

Does MedSolutions offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for MedSolutions below.

Let us call and talk to MedSolutions for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this MedSolutions phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything and wait for receptionist

What are the hours and when should I call?

MedSolutions operates the call center for this 800-467-6424 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 83 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the MedSolutions call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MedSolutions phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MedSolutions staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call MedSolutions is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 83 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call MedSolutions

In summation, the best day to call MedSolutions is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that MedSolutions staffs the call center well on Friday.

Why Customers Call MedSolutions

If you have time to do a bit of reading before you call MedSolutions, we recommend you read over some of our problem-specific articles.

What is MedSolutions?

MedSolutions is a leading healthcare management company offering advanced solutions in the field of medical cost management. Our expertise lies in partnering with payers, such as health insurance companies, to optimize healthcare expenditure without compromising the quality of patient care. Through our innovative utilization management and radiology benefits management programs, we aim to provide cost-effective and medically appropriate healthcare services. MedSolutions ensures that patients receive the right care at the right time and in the right setting. Our comprehensive approach includes prior authorization, claims management, and peer-reviewed clinical guidelines to drive efficient utilization of healthcare resources. With a focus on improving outcomes and reducing costs, MedSolutions is a trusted ally for payers navigating the complex world of healthcare management.

How does MedSolutions work?

MedSolutions operates as a leading healthcare management organization to provide effective solutions for medical imaging and related services. Through a streamlined process, MedSolutions works with health plans, referring physicians, and imaging providers to ensure quality care and cost efficiency. The process commences when a physician orders a diagnostic procedure for a patient. MedSolutions verifies the appropriateness of the request using evidence-based guidelines and clinical expertise. If necessary, the MedSolutions team collaborates with the physician to obtain a more suitable alternative. Once approved, MedSolutions schedules the procedure with an in-network imaging provider. After the imaging is complete, MedSolutions coordinates radiologist interpretation, ensuring accurate and timely results. These results are then securely shared with the referring physician, enabling appropriate follow-up care. By facilitating appropriate imaging and reducing unnecessary procedures, MedSolutions prioritizes patient care, effective utilization, and cost containment within the healthcare system.

What services does MedSolutions provide?

MedSolutions offers a comprehensive range of healthcare service solutions aimed at improving patient care and controlling costs. Our services include utilization management, prior authorization, imaging and diagnostic management, musculoskeletal management, oncology management, and cardiology management. Through our utilization management program, we ensure that healthcare resources are utilized efficiently and appropriately, reducing unnecessary procedures and costs. Our prior authorization service streamlines the approval process for certain medical procedures, ensuring they are medically necessary and cost-effective. MedSolutions also offers advanced imaging and diagnostic management services, ensuring accurate and timely diagnoses. Our musculoskeletal, oncology, and cardiology management services focus on enhancing patient outcomes and quality of care. In summary, MedSolutions aims to provide a comprehensive suite of solutions that improve patient care, affordability, and outcomes.

Top MedSolutions customer service problems

Click the link above to get answers to just about any MedSolutions customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More MedSolutions Customer Service Contacts

There are of course other ways to contact MedSolutions customer service besides the phone. Below we list the best ones, by medium.

MedSolutions Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- MedSolutions customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is MedSolutions's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MedSolutions agent. This phone number is MedSolutions's best phone number because 498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-467-6424 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call MedSolutions first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, MedSolutions has 1 phone number. It's not always clear what is the best way to talk to MedSolutions representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for MedSolutions. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MedSolutions. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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