MassMutual Financial Services Customer Service

Phone Number & Contact Info

MassMutual Financial Services's Best Phone Number

800-272-2216
Toll-free·Calls Customer Service·Most popular MassMutual Financial Services number
Q:

How do I talk to a live human at MassMutual Financial Services?

A:Press 0
Q:

Does MassMutual Financial Services offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this MassMutual Financial Services phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Below are some clips we've found from MassMutual Financial Services's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling MassMutual. For information about a policy or contract, press one.
To dial an extension, press two."
Excerpt from a call with MassMutual Financial Services
Sunday, January 7, 2024 3:43 PM

What are the hours and when should I call?

MassMutual Financial Services operates the call center for this 800-272-2216 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MassMutual Financial Services phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MassMutual Financial Services staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call MassMutual Financial Services is Monday. The most busy day to call is Friday. Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call MassMutual Financial Services

In summation, the best day to call MassMutual Financial Services is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that MassMutual Financial Services staffs the call center well on Monday.

Why Customers Call MassMutual Financial Services

If you have time to do a bit of reading before you call MassMutual Financial Services, we recommend you read over some of our problem-specific articles.

What financial services does MassMutual offer?

MassMutual offers a comprehensive range of financial services to meet the diverse needs of individuals, families, and businesses. Our services include life insurance, disability income insurance, long-term care insurance, retirement/401(k) plans, annuities, mutual funds, investment management, trust services, and estate planning. With our life insurance products, we provide financial protection to loved ones in the event of a death, while our disability income and long-term care insurance coverage offers financial security in the face of unexpected health challenges. For businesses, we offer retirement plans and customized solutions to help manage employee benefits. Moreover, our investment management, mutual funds, and trust services cater to individuals and institutions seeking expert guidance in growing and preserving their wealth. At MassMutual, we are committed to providing comprehensive financial solutions for all stages of life.

Does MassMutual offer retirement planning services?

Yes, MassMutual offers comprehensive retirement planning services. We understand the importance of preparing for retirement and strive to assist our clients in achieving their financial goals. Our knowledgeable financial advisors are dedicated to helping individuals navigate through the complexities of retirement planning. We provide personalized solutions tailored to each client's unique needs and circumstances, taking into account factors such as income, expenses, desired retirement lifestyle, and risk tolerance. Whether you're just starting to plan for retirement or are nearing your desired retirement age, our team of experts can guide you through the process, offering informed advice and recommendations. At MassMutual, we are committed to helping individuals create and implement effective retirement strategies that align with their long-term objectives.

Are there any fees associated with opening an investment account with MassMutual?

There are no fees associated with opening an investment account with MassMutual. We believe in transparency and want to provide our clients with the best possible experience. To ensure this, we do not charge any upfront or hidden fees when you start an investment account with us. Our goal is to help you achieve your financial goals and maximize your returns. However, it's important to note that there may be fees associated with specific investment products or services within your account. We strive to communicate these fees clearly and help you make informed decisions. Our dedicated team of financial professionals is always available to answer any questions you may have regarding fees or any other investment-related inquiries.

Top MassMutual Financial Services customer service problems

Click the link above to get answers to just about any MassMutual Financial Services customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is MassMutual Financial Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MassMutual Financial Services agent. This phone number is MassMutual Financial Services's best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-272-2216 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call MassMutual Financial Services first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, MassMutual Financial Services has 1 phone number. It's not always clear what is the best way to talk to MassMutual Financial Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for MassMutual Financial Services. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MassMutual Financial Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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