Mass Health Connector Customer Service

Phone Number & Contact Info

Mass Health Connector's Best Phone Number

Toll-free·Calls Customer Service·Most popular Mass Health Connector number

How do I talk to a live human at Mass Health Connector?

A:Press 2 then 0 until transferred

Does Mass Health Connector offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-6pm EST. The least busy day is Wednesday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Mass Health Connector phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 then 0 until transferred
Below are some clips we've found from Mass Health Connector's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling MassHealth customer service. Your call may be monitored or recorded for quality assurance purposes. Please listen carefully as our menu options have changed. To continue in English, press one."
Excerpt from a call with Mass Health Connector
Wednesday, February 21, 2024 5:39 PM

What are the hours and when should I call?

Mass Health Connector operates the call center for this 800-841-2900 phone number Mon-Fri 8am-6pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,601 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mass Health Connector phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mass Health Connector staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Mass Health Connector is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 1,601 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Mass Health Connector

In summation, the best day to call Mass Health Connector is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Mass Health Connector number, but it is also the day with the shortest hold times.

Why Customers Call Mass Health Connector

If you have time to do a bit of reading before you call Mass Health Connector, we recommend you read over some of our problem-specific articles.

What is Mass Health Connector?

Mass Health Connector is an online healthcare marketplace in Massachusetts where individuals, families, and small businesses can access affordable health insurance options. It serves as a one-stop platform, allowing users to compare and purchase health plans that suit their needs and budget. Through Mass Health Connector, users can apply for government-sponsored programs like Medicaid and the Children's Health Insurance Program (CHIP) or find private health insurance plans offered by various insurance companies. The Connector also facilitates the process of finding financial assistance programs to make healthcare coverage more affordable. It provides guidance and support to users through customer service representatives and online resources. Mass Health Connector ensures accessibility to healthcare options and promotes healthcare coverage for all Massachusetts residents.

Who is eligible to enroll in Mass Health Connector?

To be eligible for enrollment in Mass Health Connector, individuals must be residents of Massachusetts and U.S. citizens, nationals, or qualified immigrants. Additionally, they should not be eligible for employer-sponsored insurance, Medicare, or other public health coverage options. Uninsured and underinsured Massachusetts residents, including those who have experienced job loss or a change in employment that affects their healthcare coverage, are also eligible. Residents with certain income levels may qualify for subsidized coverage through the ConnectorCare program, while others may be eligible for unsubsidized coverage. Eligible individuals can apply through the online application on the Mass Health Connector website, or seek help from certified assisters to determine their eligibility and enroll if eligible.

When is the open enrollment period for Mass Health Connector?

The open enrollment period for Mass Health Connector typically occurs from November 1st to January 23rd. During this time, individuals and families can explore their health insurance options, compare plans, and enroll in coverage. It is important to note that the specific dates may vary slightly each year, so it is advisable to check the Mass Health Connector website or contact their customer service for the most up-to-date information. Outside the open enrollment period, individuals may still be eligible to enroll if they experience certain life events such as marriage, birth of a child, loss of job-based coverage, or relocation to Massachusetts. However, it is recommended to apply as soon as possible after such events occur to avoid any potential coverage gaps.

Top Mass Health Connector customer service problems

Click the link above to get answers to just about any Mass Health Connector customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Mass Health Connector Customer Service Contacts

There are of course other ways to contact Mass Health Connector customer service besides the phone. Below we list the best ones, by medium.

Mass Health Connector Customer Email Addresses - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Mass Health Connector will reply our your email.

Mass Health Connector Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Mass Health Connector customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Mass Health Connector's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mass Health Connector agent. This phone number is Mass Health Connector's best phone number because 9,606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-841-2900 include and other customer service issues. Rather than trying to call Mass Health Connector first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Mass Health Connector has 1 phone number. It's not always clear what is the best way to talk to Mass Health Connector representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Mass Health Connector. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mass Health Connector. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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