Marshalls Phone Number

Call Marshalls customer service faster with GetHuman

  • Calls Marshalls's Customer Service department
  • The average hold time is 3m
  • Hours are 24 hours, 7 days
  • The best time to call is 3:45pm
  • Popular issues for this call center: Returns, Cancel order, Change order, Track order, and Complaint.
  • Reach a live Marshalls agent: Press 0

What to expect when you call

Heard when the phone system first answers
"Thank you for calling the Bartons customer service department. If your call pertains to our stores, which includes gift card and Synchrony Bank credit card inquiries, please press one. If your call pertains to an online shop please listen carefully to the following options. Calling about your TJX Rewards credit card, please press one."
Excerpt from a call with Marshalls
Tuesday, January 2, 2024 10:18 PM
They may ask you to enter information with the dial pad
"Thank you for calling the Marshalls customer service department. If your call pertains to our stores, which includes gift card and Synchrony Bank credit card inquiries, please press one. If your call per our office is now closed. Your call is very important to us. Please continue holding to hear a list of our new self help options. You may also call back during our regular business hours which are Monday through Friday, nine AM to six PM eastern time. Have a TJX Rewards credit card with us?
Please press one. If you would like information on your Marsh gift card, including checking a balance, please press two.
If you would did you know that you can check a gift card balance online at marshalls dot com and enter the card number and CSC code located on the back of the card or you may also stop by any Marshall store They will be happy to assist you in providing the most current balance information on your Marshall's gift card, so be sure to stop by your local store soon."
Excerpt from a call with Marshalls
Sunday, February 11, 2024 1:41 PM
The first phone menu
"Thank you for calling the Marshalls customer service department.
If your call pertains to our stores, which includes gift card and Synchrony Bank credit card inquiries, please press one.
If your call pertains to an online shopping inquiry, please press two."
Excerpt from a call with Marshalls
Friday, March 22, 2024 5:20 PM
After you press 1
"Our office is now closed. Your call is very important to us. Please continue holding, to hear a list of our new self help options. You may also call back during our regular business hours, which are Monday through Friday, nine AM to six PM eastern time. Have a TJX Rewards credit card with us?
If you would like information on your Marshall gift card, including checking a balance, please press two.
If you would like to locate a store near you, please press three to be connected to the store locator system."
Excerpt from a call with Marshalls
Sunday, March 17, 2024 5:00 PM

Marshalls Customer Phone Number 888-627-7425 - Stats

Phone number to dial888-627-7425
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial3:45pm
Average wait3 minutes
Current wait4 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone
Quality of communication87%
Quality of help81%
Customer votes627
Information last updatedMon Mar 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Marshalls's Best Toll-Free/800 Customer Phone Number

This is Marshalls's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Marshalls agent. This phone number is Marshalls's Best Phone Number because 888 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-627-7425 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Marshalls first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Marshalls has 1 phone number. It's not always clear what is the best way to talk to Marshalls representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Marshalls - by phone or otherwise

While 888-627-7425 is Marshalls's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact Marshalls please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Marshalls.

What is GetHuman's Relationship to Marshalls?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Marshalls. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

For more general information about Marshalls, other (non-phone) ways of contacting them, and for guidance on common customer issues, visit out Marshalls Customer Service article.
Marshalls Customer Service

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