A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Marshalls below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Marshalls phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Marshalls's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Bartons customer service department.
If your call pertains to our stores, which includes gift card and Synchrony Bank credit card inquiries, please press one.
If your call pertains to an online shop please listen carefully to the following options.
Calling about your TJX Rewards credit card, please press one."
Excerpt from a call with Marshalls
Tuesday, January 2, 2024 10:18 PM
They may ask you to enter information with the dial pad
"Thank you for calling the Marshalls customer service department.
If your call pertains to our stores, which includes gift card and Synchrony Bank credit card inquiries, please press one.
If your call per our office is now closed.
Your call is very important to us. Please continue holding to hear a list of our new self help options.
You may also call back during our regular business hours which are Monday through Friday, nine AM to six PM eastern time.
Have a TJX Rewards credit card with us?
Please press one. If you would like information on your Marsh gift card, including checking a balance, please press two.
If you would did you know that you can check a gift card balance online at marshalls dot com and enter the card number and CSC code located on the back of the card or you may also stop by any Marshall store They will be happy to assist you in providing the most current balance information on your Marshall's gift card, so be sure to stop by your local store soon."
Excerpt from a call with Marshalls
Sunday, February 11, 2024 1:41 PM
The first phone menu
"Thank you for calling the Marshalls customer service department.
If your call pertains to our stores, which includes gift card and Synchrony Bank credit card inquiries, please press one.
If your call pertains to an online shopping inquiry, please press two."
Excerpt from a call with Marshalls
Monday, November 18, 2024 1:45 PM
After you press 1
"Our office is now closed.
Your call is very important to us. Please continue holding, to hear a list of our new self help options.
You may also call back during our regular business hours, which are Monday through Friday, nine AM to six PM eastern time.
Have a TJX Rewards credit card with us?
If you would like information on your Marshall gift card, including checking a balance, please press two.
If you would like to locate a store near you, please press three to be connected to the store locator system."
Excerpt from a call with Marshalls
Sunday, March 17, 2024 5:00 PM
What are the hours and when should I call?
Marshalls operates the call center for this 888-627-7425 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 715 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Marshalls call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Marshalls phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Marshalls staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Marshalls is Sunday.The most busy day to call is Monday, which averages 148% more phone calls by comparison.Again, this is based on a sample of 715 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Marshalls is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Marshalls staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Marshalls
If you have time to do a bit of reading before you call Marshalls, we recommend you read over some of our problem-specific articles.
Marshalls is a popular off-price retailer that offers a wide range of high-quality, brand-name fashion, home décor, and more at competitive prices. With over 1,000 stores across the United States, Marshalls offers a treasure-hunt shopping experience where customers can find unique and fashionable items for men, women, and children. From clothing, shoes, and accessories to furniture, bedding, and kitchenware, Marshalls prides itself on delivering an ever-changing assortment of products from top brands and designers. By leveraging a flexible buying model and strong vendor relationships, Marshalls is able to offer significant discounts compared to traditional retail prices. Whether customers are looking to update their wardrobe or renovate their home, Marshalls provides a one-stop shopping destination for quality products at unbeatable values.
Marshalls' return policy allows customers to return eligible merchandise within 30 days of purchase with a valid receipt. The returned items should be in their original condition, with tags and labels attached. Without a receipt, store credit or exchange will be offered for the lowest selling price. Exceptions to this policy include final sale items, which are non-refundable, and certain electronic products need to be returned within 14 days. Additionally, all returns made with a gift receipt will be exchanged or refunded with a merchandise credit. Marshalls aims to provide a seamless and hassle-free return experience, ensuring customer satisfaction with their purchases. For further details and specific inquiries, customers are encouraged to contact their nearest Marshalls store or reach out to customer service.
Yes, Marshalls does not currently offer online shopping. Our stores provide an exciting treasure hunt experience, allowing customers to browse and discover unique designer and brand name products at great prices. Our buyers are constantly on the hunt for new and exciting merchandise, so each visit to our stores is a new adventure. At Marshalls, we believe in the joy of finding that perfect item while exploring our aisles. We encourage customers to visit their nearest Marshalls store to experience the thrill of our ever-changing selection. Stay updated on the latest arrivals and promotions by following us on social media and signing up for our email list.
Click the link above to get answers to just about any Marshalls customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Marshalls, and their purpose. Are any of these similar to the reason you are trying to call?
Pay a bill: "I'd like to pay a money on a bill."
- From a call lasting 10m 36s , Nov 18, 2024 2:07 PM
Information about why customers call Marshalls is extracted from issues that customers have reported to GetHuman.
This is Marshalls's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Marshalls agent. This phone number is Marshalls's best phone number because 888 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-627-7425 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Marshalls first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Marshalls has 1 phone number. It's not always clear what is the best way to talk to Marshalls representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Marshalls. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Marshalls. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.