Magento Commerce Customer Service

Phone Number & Contact Info

Magento Commerce's Best Phone Number

310-945-0345
Calls Customer Service·Most popular Magento Commerce number
Q:

How do I talk to a live human at Magento Commerce?

A:Press 2 or 0 for operator.
Q:

Does Magento Commerce offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Magento Commerce phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 or 0 for operator.

What are the hours and when should I call?

Magento Commerce operates the call center for this 310-945-0345 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 28 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Magento Commerce phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Magento Commerce staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Magento Commerce is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 28 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Magento Commerce

In summation, the best day to call Magento Commerce is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Magento Commerce staffs the call center well on Wednesday.

Why Customers Call Magento Commerce

If you have time to do a bit of reading before you call Magento Commerce, we recommend you read over some of our problem-specific articles.

What is Magento Commerce?

Magento Commerce is a powerful and flexible e-commerce platform designed to meet the needs of businesses of all sizes. It provides a comprehensive solution for creating and managing online stores, allowing merchants to effectively sell products and services online. With Magento Commerce, users have access to a wide range of features and functionalities, including advanced order management, personalized customer experiences, robust inventory management, and seamless integration with multiple sales channels. Built with scalability in mind, Magento Commerce can handle high volumes of traffic and transactions, ensuring a smooth and reliable online shopping experience for customers. Additionally, it offers a wide range of customization options, allowing businesses to create unique and engaging storefronts that align with their brand identity. Overall, Magento Commerce empowers merchants to take their online business to new heights and drive success in the competitive e-commerce landscape.

What is the difference between Magento Commerce and Magento Open Source?

Magento Commerce and Magento Open Source are two versions of the popular eCommerce platform developed by Magento. The main difference between them lies in their features and target audience. Magento Commerce is the premium version that offers advanced features such as B2B functionality, enhanced marketing tools, built-in search engine optimization, personalised customer experiences, and powerful analytics. It is designed for larger businesses with more complex requirements and higher budgets. On the other hand, Magento Open Source is a free, open-source version of Magento that provides the basic features needed to launch an online store. It is suitable for small to medium-sized businesses or those with limited customisation needs and technical resources. Ultimately, the decision between the two versions depends on the specific needs and goals of the business.

What are the main features of Magento Commerce?

Magento Commerce is a robust e-commerce platform that offers a wide range of features to enhance online businesses. Its main features include a flexible and customizable design, allowing businesses to create unique and visually appealing online stores that reflect their brand. It offers a comprehensive product management system, enabling businesses to effortlessly manage their inventories, organize products, and set up pricing options. With powerful built-in marketing and promotional tools, it facilitates targeted campaigns, personalized shopping experiences, and customer segmentation. Magento Commerce also provides a seamless checkout process, with a variety of payment and shipping options, and supports multilingual and multi-currency capabilities for global expansion. Moreover, it includes advanced analytics and reporting tools, giving businesses insights into their performance, customer behavior, and trends. Overall, Magento Commerce empowers businesses with the tools and capabilities required for successful and scalable online operations.

Top Magento Commerce customer service problems

Click the link above to get answers to just about any Magento Commerce customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Magento Commerce Customer Service Contacts

There are of course other ways to contact Magento Commerce customer service besides the phone. Below we list the best ones, by medium.

Magento Commerce Customer Help Desk / Web Support

magentocommerce.com - Customer Service
Customer service web support
As a last, sometimes only, resort- Magento Commerce customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Magento Commerce's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Magento Commerce agent. This phone number is Magento Commerce's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 310-945-0345 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Magento Commerce first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Magento Commerce has 1 phone number. It's not always clear what is the best way to talk to Magento Commerce representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Magento Commerce. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Magento Commerce. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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