How do I talk to a human at this Macy's Credit Card number?
A:Just wait on the line
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Macy's Credit Card Amex Card Customer Service?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Friday.
This is the #3 most popular Macy's Credit Card phone number out of 4. Click above to go back to the main customer service number and other contact information, including Macy's Credit Card email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · Mon-Sun 9am-12am EST · Say "Representative" 2 times, then say "Something Else." · In a few words, please tell me why you are calling today.
24 hours, 7 days · Calling this Macy's Credit Card number should go right to a real human being · International Helpline - Just hold for the next available representative.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Macy's Credit Card phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait on the line
Here is how our research team describes the way the Macy's Credit Card phone system greets you: In a few words, please tell me why you are calling today.
Below are some clips we've found from Macy's Credit Card's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Macy's Credit and Customer Services.
This call may be monitored or recorded.
In a few words, please tell me why you're calling today."
Excerpt from a call with Macy's Credit Card
Saturday, May 18, 2024 9:30 PM
What are the hours and when should I call?
Macy's Credit Card operates the call center for this 877-204-7996 phone number 24 hours, 7 days. The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 263 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Macy's Credit Card phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Macy's Credit Card staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Macy's Credit Card is Sunday.The most busy day to call Macy's Credit Card is Wednesday. Again, this is based on a sample of 263 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Sunday is 46% less busy than Wednesday
Quietest
Mon
Monday is 6% less busy than Wednesday
Tue
Tuesday is 19% less busy than Wednesday
Wed
Wednesday is the busiest day
Busiest
Thu
Thursday is 6% less busy than Wednesday
Fri
Friday is 37% less busy than Wednesday
Sat
Saturday is 37% less busy than Wednesday
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Macy's Credit Card is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Macy's Credit Card staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why call this Macy's Credit Card number?
Below is a sample of recent calls to Macy's Credit Card, and their purpose. Are any of these similar to the reason you are trying to call?
:
Taken from a call on Friday, February 14, 2025 11:33 AM
:
Taken from a call on Saturday, February 8, 2025 1:41 PM
Issue with credit card: Help with my credit card.
Taken from a call on Sunday, December 29, 2024 2:57 PM
:
Taken from a call on Sunday, December 8, 2024 8:30 AM
Inquiring about promo rate: I just want to know my promo period when it's start and when it's ending.
Taken from a call on Saturday, December 7, 2024 7:17 PM
Making a payment: Make a payment.
Taken from a call on Wednesday, December 4, 2024 11:45 AM
Stolen credit card report: My Mason's Best card was stolen.
Taken from a call on Monday, December 2, 2024 8:17 AM
Missing credit card: I never received my American Express credit card.
Taken from a call on Thursday, November 14, 2024 6:04 PM
:
Taken from a call on Sunday, October 27, 2024 1:52 PM
Expired credit card issue: And I looked at it, and it expired in March of this year.
Taken from a call on Sunday, October 13, 2024 5:28 PM