Lexus Customer Service

Phone Number & Contact Info

Lexus's Best Phone Number

Toll-free·Calls Customer Service·Most popular Lexus number

How do I talk to a live human at Lexus?

A:Press 5

Does Lexus offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 9am-7pm EST. The least busy day is Tuesday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Lexus phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 5
Here is how our research team describes the way the Lexus phone system greets you: Roadside assistance, press 1. For Lexus app, information, WiFi, or Lexus Link, press 2. For recall or media release, press 3. For the brand new Lexus RZ, press 4. For general inquiries, press 6. To share your experience about your dealer or experience, press 7. For financial services, press 8.
Below are some clips we've found from Lexus's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Lexus. For roadside assistance, press one. For Lexus app, Wi Fi connect, or safety connect, press two. If you are calling about a recall or recent media release, press three."
Excerpt from a call with Lexus
Tuesday, February 27, 2024 8:15 PM

The first phone menu

"You know your party's extension, press five. To share your experience about your dealer or vehicle, press six. For general inquiries, press seven. For Lexus Financial Services, press eight. To repeat this menu, press the star key.
Thank you for calling Lexus. For roadside assistance, press one.
For Lexus app, Wi Fi connect, or safety connect, press two."
Excerpt from a call with Lexus
Wednesday, April 3, 2024 1:52 PM

What are the hours and when should I call?

Lexus operates the call center for this 800-255-3987 phone number Mon-Fri 8am-8pm, Sat 9am-7pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 58 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lexus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lexus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Lexus is Tuesday. The most busy day to call is Friday, which averages 38% more phone calls by comparison. Again, this is based on a sample of 58 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Lexus

In summation, the best day to call Lexus is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Lexus staffs the call center well on Tuesday.

Why Customers Call Lexus

If you have time to do a bit of reading before you call Lexus, we recommend you read over some of our problem-specific articles.

What is Lexus' commitment to safety?

Lexus' commitment to safety is unwavering. We prioritize the well-being of our customers, and safety remains at the forefront of our design and engineering process. Through our innovative approach, advanced technologies, and meticulous attention to detail, we strive to create vehicles that offer exceptional protection to passengers and pedestrians alike. We continually invest in research and development to integrate the latest safety features and driver-assistance systems in our vehicles. Our commitment extends beyond the manufacturing process: we also provide comprehensive safety training to our dealership staff, ensuring that our customers receive top-tier guidance and support. At Lexus, safety is not just a priority; it's an integral part of our DNA.

What is the Lexus Rewards program?

The Lexus Rewards program is a loyalty program designed to reward our valued customers. It offers exclusive benefits and privileges to enhance your Lexus ownership experience. By enrolling in this program, you can earn points for various activities, including vehicle service appointments, purchases made at participating dealerships and Lexus products, and other select interactions with the brand. Accumulated points can then be redeemed for discounts on vehicle maintenance, luxurious accessories, parking services, and even future Lexus vehicle purchases. Additionally, members can enjoy personalized invitations to exclusive events, access to concierge services, and special offers from our handpicked partners. The Lexus Rewards program is our way of showing appreciation to our customers for their loyalty and providing them with unmatched benefits and experiences.

What is the warranty coverage for Lexus vehicles?

Lexus offers a comprehensive warranty coverage for their vehicles, ensuring peace of mind for the owners. All new Lexus vehicles come with a 4-year/50,000-mile basic warranty, which covers repairs for any defects in materials or workmanship. Additionally, Lexus extends a 6-year/70,000-mile powertrain warranty, protecting major components like the engine, transmission, and drivetrain. Hybrid vehicles receive an 8-year/100,000-mile warranty on hybrid-related components. To further enhance customer satisfaction, Lexus includes a 4-year/unlimited-mile roadside assistance program that provides services like towing, locked-in key assistance, and emergency fuel delivery. This extensive warranty package reflects the brand's commitment to quality and reliability, allowing Lexus owners to confidently enjoy their driving experience while knowing they are backed by exceptional warranty coverage.

Top Lexus customer service problems

Click the link above to get answers to just about any Lexus customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Lexus, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting second key: "I purchased a car a year ago, and I got one key. I've been trying to get the second key."
- From a call lasting 11m 39s , Mar 8, 2024 10:39 PM

More Lexus Customer Service Contacts

There are of course other ways to contact Lexus customer service besides the phone. Below we list the best ones, by medium.

Lexus Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Lexus provides this option.

Lexus Customer Help Desk / Web Support

lexus.com - Customer Service
Customer service web support
As a last, sometimes only, resort- Lexus customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Lexus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lexus agent. This phone number is Lexus's best phone number because 438 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-255-3987 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Lexus first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Lexus has 1 phone number. It's not always clear what is the best way to talk to Lexus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Lexus. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lexus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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