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Levi's Customer Service

Phone Number & Contact Info

Levi's's Best Phone Number

866-860-8907
Toll-free·Calls Customer Service·Most popular Levi's number
Q:

How do I talk to a live human at Levi's?

A:Press 2
Q:

Does Levi's offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Levi's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Here is how our research team describes the way the Levi's phone system greets you: For an existing order, press 1. For just about anything else, press 2, or stay on the line, and someone will be right with you.
Below are some clips we've found from Levi's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Thanks for calling Levi's. Or stay on the line for English. Your call may be monitored or recorded for quality and training purposes. Calling to track an existing levi dot com order, press one. Need help placing an order? Press two. Looking for store hours and locations?"
Excerpt from a call with Levi's
Wednesday, January 10, 2024 5:33 PM

The first phone menu

"Hi. Thanks for calling Levi's. Or stay on the line for English. Your call may be monitored or recorded for quality and training purposes.
Calling to track an existing Levi dot com order? Press one.
Need help placing an order, press two.
Press three.
Press pound to hear the options again."
Excerpt from a call with Levi's
Tuesday, April 9, 2024 11:04 PM

What are the hours and when should I call?

Levi's operates the call center for this 866-860-8907 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 170 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Levi's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Levi's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Levi's is Sunday. The most busy day to call is Monday, which averages 300% more phone calls by comparison. Again, this is based on a sample of 170 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Levi's

In summation, the best day to call Levi's is Thursday.

Why Customers Call Levi's

If you have time to do a bit of reading before you call Levi's, we recommend you read over some of our problem-specific articles.

What is Levi's return policy?

Levi's return policy ensures customer satisfaction. If you are not completely satisfied with your purchase, you may return unworn, unwashed, or defective items within 60 days of purchase. Levi's offers free returns for online purchases, making it convenient for customers. To initiate a return, you can package the item with the original receipt or confirmation email and use the prepaid return label provided. Levi's also accepts returns at their retail stores. Refunds are typically credited to the original form of payment within 10-14 business days. Please note that personalized and final sale items are non-refundable unless deemed defective. Overall, Levi's aims to provide a hassle-free return experience, ensuring that customers are happy with their purchase.

Do Levi's gift cards expire?

No, Levi's gift cards do not expire. You can use them at any time to purchase your favorite Levi's jeans, apparel, or accessories in-store or online. Whether you're looking for the perfect pair of denim or stylish tops, the Levi's gift card allows you to shop at your convenience without worrying about any expiration date. It's a great gift for any occasion, giving the recipient the flexibility to choose from a wide range of Levi's products that suit their style and preferences. So, you can confidently give and use Levi's gift cards without any time constraints, ensuring a seamless shopping experience.

Does Levi's offer free shipping?

Yes, Levi's does offer free shipping for eligible orders. Customers can take advantage of this service when their order exceeds a certain minimum purchase amount, as specified by Levi's. Free shipping is available for standard delivery within the designated country or region. However, additional charges may apply for expedited shipping or international orders. It is important for customers to review the terms and conditions provided by Levi's to ensure they qualify for free shipping. By offering this service, Levi's aims to enhance the online shopping experience for their customers, making it more convenient and cost-effective to shop for their high-quality denim and other apparel products.

Top Levi's customer service problems

Click the link above to get answers to just about any Levi's customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Levi's, and their purpose. Are any of these similar to the reason you are trying to call?
Exchange for different size: "I want to exchange for a different size, which should be free of charge."
- From a call lasting 7m 54s , Jan 10, 2024 5:33 PM

More Levi's Customer Service Contacts

There are of course other ways to contact Levi's customer service besides the phone. Below we list the best ones, by medium.

Levi's Customer Service Live Chat

help.levi.com - Customer Service
Click "Live Chat" on the right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Levi's provides this option.

Levi's Customer Help Desk / Web Support

help.levi.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Levi's customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Levi's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Levi's agent. This phone number is Levi's's best phone number because 990 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-860-8907 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Levi's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Levi's has 1 phone number. It's not always clear what is the best way to talk to Levi's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Levi's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Levi's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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