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Lenovo Sales

Phone Number & Getting a Rep

How do I talk to a human at this Lenovo number?

Use this link to connect with customer service via chat

Does this phone number work 24/7?

No. Hours for this phone number are Mon-Fri 8am-9pm, Sat-Sun 11am-8pm EST.The least busy day is Friday, and the most busy day is Thursday.See below for more and to learn where this data comes from.

How long will I have to wait to speak to Lenovo Sales?

The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.

All Lenovo customer service contact information

This is the #2 most popular Lenovo phone number out of 3. Click above to go back to the main customer service number and other contact information, including Lenovo email addresses, twitter handles, and live chat options.

More Lenovo Customer Phone Numbers

Customer Service

Mon-Fri 8am-12am, Sat-Sun 11am-8pm EST
855-253-6686
Main phone numberToll-free
Press 4 then 2 Menu: Technical support: press 1. Sales: press 2. Customer care: press 3.See details

Canada Recall Support

Mon-Fri 9am-9pm, Sat-Sun 11am-8pm EST
800-565-3344
Toll-free
Press 1 for English, and ask the friendly Canadian CSR to transfer you to the US - this is the only way to get to a US Rep. Menu: For ThinkServer, press 1. All others, press 2.See details

U.S. Recall Support

Mon-Fri 9am-9pm, Sat-Sun 11am-8pm EST
800-426-7378
Toll-free
Press 1 for English, Think Product Press 1, For Laptop/Tablets Press 1 or Press 2 for Destktops Menu: IBM - Lenovo products, press 1. All other products, press 2.See details

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Lenovo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Use this link to connect with customer service via chat

What are the hours and when should I call?

Lenovo operates the call center for this https://www.lenovo.com/us/en/contact phone number Mon-Fri 8am-9pm, Sat-Sun 11am-8pm EST. The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 112 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lenovo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lenovo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Lenovo is Friday.The most busy day to call Lenovo is Thursday. Again, this is based on a sample of 112 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Lenovo is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Lenovo number, but it is also the day with the shortest hold times.

Calling this Lenovo Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Apr 26, 2025

Lenovo is a major technology company that manufactures and sells a range of products, including computers, smart devices, tablets and accessories. As one of the largest technology brands in the world, it isn't surprising that Lenovo gets a lot of requests for customer service.

Why Do People Call Lenovo Customer Support?

People call Lenovo customer support for a range of reasons, including:

  • Help with selecting and purchasing products
  • Order tracking
  • Billing inquiries
  • Technical support and troubleshooting
  • Arranging for returns and repairs

Best Practices for Calling Lenovo Customer Service

  • There are many things that you can do to ensure that your call to Lenovo customer support is resolved professionally:
  • Ensure that you have the correct number. Lenovo has different numbers for consumer and small business orders, as well as tech support. Consult the Lenovo website for the number that you need to call.
  • Call during Lenovo's business hours. You can place an order by phone Monday - Friday: 8 am-9 pm Eastern time. Monday - Friday: 9am-9pm EST. You can check on the status of an order Saturday - Sunday: 11 am - 8 pm Eastern time. Technical support availability depends on the product.
  • Make sure that you have relevant documentation in front of you when you call. This might include invoices, order numbers, billing statements and any correspondence between you and Lenovo regarding your issue.
  • Be in front of your computer or device at the start of your call if you are requesting technical support. This will allow you to troubleshoot along with your Lenovocustomer service agent.
  • Take notes during your call. These notes can be helpful if you later have to escalate your case.

How do Consumers Feel About Calling Lenovo Customer Service?

Consumer opinions about Lenovo customer service is somewhat mixed. Some consumers report that Lenovo provides efficient customer support. Others remark on the company's failure to fully empower customer service agents to take real action when working with customers.

One major issue of concern is the fact that Lenovo warranty repairs can take some time to complete, leaving consumers without their computer or device for long periods of time.

What Kind of Issues can Lenovo Customer Service Representative Resolve?

Lenovo customer service agents are able to resolve many consumer concerns, including product questions, billing inquiries, order status checks, warranty claims and facilitating returns.

What Can't Be Resolved With a Call to Lenovo Customer Service?

If your Lenovo computer or device doesn't work with third-party products, a Lenovo specialist may be able to provide a workaround, but Lenovo can't be responsible for the performance of a third-party product.

Lenovo customer service agents can authorize a return for repair, replacement or a refund, but you will have return the computer to a retailer, repair center or physically ship the item.

What Should You Do If You Have an Unsuccessful Call with Lenovo?

If you get off the phone with Lenovo and feel as though your questions were not answered or your issues not resolved, don't give up in despair. You may still have options.

  • Take a few minutes to review any notes you took during your first conversation with Lenovo. Doing this may help you to identify possible areas of misunderstanding.
  • Call Lenovo back. You may be connected to a more experienced or better-trained customer service representative who can resolve your issue or answer your questions.
  • If a second call doesn't work, try contacting Lenovo customer service another way. Options include live chat, opening an online support ticket, or visiting Lenovo's online forum, where you can talk with experienced Lenovo users and product specialists. Many people are able to get quick, reliable support through this forum.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Back to Lenovo's main customer service phone number
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