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Lactaid Customer Service

Phone Number & Contact Info

Lactaid's Best Phone Number

800-522-8243
Toll-free·Calls Customer Service·Most popular Lactaid number·We talk to customer service for you·Skip the wait on hold·Call now
Q:

How do I talk to a live human at Lactaid?

A:Calling this Lactaid number should go right to a real human being You can also use our free service that can talk to Lactaid for you and report back.
Q:

Does Lactaid offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Lactaid below.

Let us call and talk to Lactaid for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Lactaid phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Lactaid number should go right to a real human being
In fact, much of this information on this page is superfluous because this Lactaid phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Lactaid operates the call center for this 800-522-8243 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 129 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Lactaid call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lactaid phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lactaid staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Lactaid is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 129 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Lactaid

In summation, the best day to call Lactaid is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Lactaid staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Lactaid

If you have time to do a bit of reading before you call Lactaid, we recommend you read over some of our problem-specific articles.

What is Lactaid?

Lactaid is a brand that specializes in lactose-free dairy products. Lactose is a natural sugar found in milk and dairy products, and many people have difficulty digesting it. Lactaid products are specially formulated with a natural enzyme called lactase, which helps break down lactose. This allows lactose intolerant individuals, who cannot produce enough lactase on their own, to enjoy and digest dairy products without experiencing uncomfortable symptoms like bloating, gas, or diarrhea. Lactaid offers a wide range of lactose-free products, including milk, ice cream, cottage cheese, and yogurt, providing a delicious alternative to traditional dairy options for those with lactose intolerance. With Lactaid, individuals can still savor their favorite dairy treats without the worry of discomfort.

Is Lactaid safe to use?

Yes, Lactaid is safe to use. It is a trusted brand that has been providing lactose-free dairy products for several years. Lactaid products are carefully formulated to aid with lactose digestion without causing any harm to the body. The active ingredient in Lactaid products is lactase, which is a natural enzyme that helps break down lactose in the digestive system. This enzyme is not harmful and occurs naturally in our bodies. Lactaid products are rigorously tested for quality and safety, ensuring that they meet the highest standards. Many consumers have been using Lactaid for years without any adverse effects, and it is backed by healthcare professionals. Therefore, you can confidently incorporate Lactaid products into your diet without any concerns about safety.

How does Lactaid work?

Lactaid works by providing lactase, the enzyme necessary for digesting lactose, the sugar found in milk and dairy products. Some individuals lack sufficient amounts of lactase, leading to lactose intolerance symptoms such as bloating, gas, and diarrhea. Lactaid supplements contain a natural lactase enzyme, which breaks down lactose into simpler sugars that can be easily absorbed by the body. By taking Lactaid before consuming dairy products, the lactase enzyme helps digest lactose, reducing or eliminating uncomfortable symptoms caused by lactose intolerance. Lactaid comes in various forms, including tablets and drops, offering people with lactose intolerance the ability to enjoy dairy without the distressing side effects. Consult a healthcare professional for advice on using Lactaid or if symptoms persist.

Top Lactaid customer service problems

Click the link above to get answers to just about any Lactaid customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Lactaid's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lactaid agent. This phone number is Lactaid's best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-522-8243 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Lactaid first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Lactaid has 1 phone number. It's not always clear what is the best way to talk to Lactaid representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Lactaid. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lactaid. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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