Kwikset Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Kwikset?
A:Press 1 for English. Next, press 2. You can also use our free service that can talk to Kwikset for you and report back. Q:
Does Kwikset offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-4pm, Sat 6:30am-2:30pm PST. The least busy day is Monday, and the most busy day is Tuesday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Kwikset below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Kwikset phone number to document the phone system.
Here is how our research team describes the way the Kwikset phone system greets you: If your lock uses batteries or has a touch screen or keypad to operate, press 1. For all other locks, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English. Next, press 2.
What are the hours and when should I call?
Kwikset operates the call center for this 800-327-5625 phone number Mon-Fri 7am-4pm, Sat 6:30am-2:30pm PT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 184 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Kwikset call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kwikset phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kwikset staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kwikset is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 184 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Kwikset
In summation, the best day to call Kwikset is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Kwikset staffs the call center well on Monday.
Why Customers Call Kwikset
If you have time to do a bit of reading before you call Kwikset, we recommend you read over some of our problem-specific articles.
Are Kwikset locks available in different finishes?
Yes, Kwikset locks are available in a wide variety of finishes to complement any style and aesthetic preference. Customers can choose from finishes such as polished brass, satin nickel, antique brass, oil-rubbed bronze, and more. These different finishes allow homeowners to match their door hardware with existing décor or create a cohesive look throughout their home. Kwikset understands the importance of personalization and offers versatile options to meet the unique needs of customers. Whether you prefer a classic, modern, or rustic look, Kwikset has a finish to suit your taste and enhance the overall appearance of your doors.
Can I rekey my Kwikset lock myself?
Yes, you can rekey your Kwikset lock yourself. Kwikset offers a unique SmartKey technology that allows for easy rekeying without the need for a locksmith. By following the provided instructions and using the SmartKey tool, you can rekey your lock in a few simple steps. First, insert your existing key, turn it clockwise 90 degrees, and then remove it. Insert the new key, turn it counterclockwise 90 degrees, and remove it. Your lock is now successfully rekeyed to the new key. This straightforward process eliminates the hassle of needing a professional and provides you with the convenience and security to change your keys whenever desired. Please consult the product manual or visit Kwikset's website for detailed instructions and further assistance.
Are Kwikset locks compatible with other smart home systems?
Yes, Kwikset locks are compatible with other smart home systems. Kwikset has partnered with leading technology companies to ensure seamless integration and compatibility with popular smart home platforms such as Amazon Alexa, Google Assistant, and Z-Wave. This allows users to control and monitor their Kwikset smart locks remotely using voice commands or dedicated mobile apps. Additionally, Kwikset offers a range of connected products including doorbells, cameras, and security systems that can seamlessly integrate with their smart locks, creating a comprehensive and customizable smart home security solution. With Kwikset locks, homeowners have the flexibility to choose the smart home system that best suits their needs and easily incorporate their Kwikset locks into their existing smart home setup.
Top Kwikset customer service problems
Click the link above to get answers to just about any Kwikset customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Kwikset Customer Service Contacts
There are of course other ways to contact Kwikset customer service besides the phone. Below we list the best ones, by medium.
Kwikset Customer Help Desk / Web Support
As a last, sometimes only, resort- Kwikset customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Kwikset's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kwikset agent. This phone number is Kwikset's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-327-5625 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Kwikset first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Kwikset has 1 phone number. It's not always clear what is the best way to talk to Kwikset representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kwikset. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kwikset. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.