Kraft Foods Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Kraft Foods number
Q:How do I get a live human at Kraft Foods?
A:Press 0
Q:Does Kraft Foods offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 89 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Kraft Foods phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Here is how our research team describes the way the Kraft Foods phone system greets you: To report a product or package issue, press 1. For information regarding the product's "best to use by" date and storage, press 2. To find out where to purchase our products, press 3. For recipes, press 4. For all other inquiries, press 0.
Below are some clips we've found from Kraft Foods's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling the Kraft Heinz Company consumer center. Your call is very important to us. As part of our commitment to quality, this call may be monitored or recorded. To better direct your call, please select from the following options. For all other inquiries, please press zero.
To report a product or package issue, please press one.
For information regarding product best when used by date, and storage information, please press two."
Excerpt from a call with Kraft Foods
Monday, March 25, 2024 9:08 PM

What are the hours and when should I call?

Kraft Foods operates the call center for this 800-431-1001 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 99 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kraft Foods phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kraft Foods staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kraft Foods is Sunday. The most busy day to call is Tuesday, which averages 420% more phone calls by comparison. Again, this is based on a sample of 99 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Kraft Foods is Wednesday.

Why call this Kraft Foods number?

Below is a sample of recent calls to Kraft Foods, and their purpose. Are any of these similar to the reason you are trying to call?
Quality issue with product: "The crab dinner tastes fine, but when we put the cheese in, it tastes like somebody added about two tablespoons of ham."
- From a call lasting 15m 21s , Mar 25, 2024 9:08 PM

Conclusion and closing notes

This is Kraft Foods's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kraft Foods agent. This phone number is Kraft Foods's best phone number because 5,466 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-431-1001 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Kraft Foods first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Kraft Foods has 1 phone number. It's not always clear what is the best way to talk to Kraft Foods representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Kraft Foods. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kraft Foods. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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