John Lewis Customer Service

Phone Number & Contact Info

John Lewis's Best Phone Number

08456 049 049
Calls Customer Service·Most popular John Lewis number

How do I talk to a live human at John Lewis?

A:Press 0

Does John Lewis offer 24 hour customer service?

A:Not at this number; hours here are 7am-midnight EST. The least busy day is Thursday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 89 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

John Lewis Customer Phone Numbers

Customer Service

24 hours, 7 days · Press 1 ·

Customer Service

+44 1698 545454
7am-midnight EST · Press 0 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this John Lewis phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0

What are the hours and when should I call?

John Lewis operates the call center for this 08456 049 049 phone number 7am-midnight ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 515 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this John Lewis phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like John Lewis staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call John Lewis is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 515 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call John Lewis

In summation, the best day to call John Lewis is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that John Lewis staffs the call center well on Thursday.

Why Customers Call John Lewis

If you have time to do a bit of reading before you call John Lewis, we recommend you read over some of our problem-specific articles.

What is John Lewis known for?

John Lewis is primarily known for its outstanding reputation as a renowned department store in the UK. With a rich history dating back to 1864, John Lewis has earned a trusted name for providing high-quality products across various categories, including fashion, home furnishings, electronics, and beauty. Offering an extensive range of top brands and own-brand items, the company is synonymous with exceptional customer service and expert advice. John Lewis consistently focuses on ensuring customer satisfaction through its commitment to quality, reliability, and ethical business practices. The company is also recognized for its unique partnership structure, whereby employees are partners in the business, fostering a sense of accountability and dedication to delivering the best possible shopping experience to customers.

What is the John Lewis Partnership?

The John Lewis Partnership is a unique and renowned company that operates under a cooperative model. It is made up of two main components: John Lewis & Partners, a chain of upmarket department stores, and Waitrose & Partners, a high-end grocery retailer with a focus on quality and sustainability. Established in 1929, the Partnership is owned by its employees, also known as "Partners," who have a say in the company's decisions and share in its profits. This cooperative structure aims to create a more inclusive and fulfilling work environment, fostering a strong sense of commitment and dedication among the Partners. By prioritizing exceptional customer service, high-quality products, and ethical practices, the John Lewis Partnership has built a reputation for excellence, reliability, and social responsibility.

What are the return policies at John Lewis?

John Lewis offers a flexible and customer-friendly return policy. If you change your mind about a purchase, you can return it within 35 days of receipt, either in-store or by post. The items must be in their original condition, with original packaging and tags intact. For most products, you do not need a receipt, as they can identify your purchase through their sales systems. However, some items, like electronics, require a receipt or proof of purchase. If a product is faulty, John Lewis offers additional options. Within 30 days, you can choose a refund, replacement, or repair, and after 30 days, they will arrange a repair. John Lewis aims to provide a hassle-free return experience, ensuring customer satisfaction.

Top John Lewis customer service problems

Click the link above to get answers to just about any John Lewis customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More John Lewis Customer Service Contacts

There are of course other ways to contact John Lewis customer service besides the phone. Below we list the best ones, by medium.

John Lewis Customer Help Desk / Web Support - Customer Service
Online customer service submission form
As a last, sometimes only, resort- John Lewis customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is John Lewis's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a John Lewis agent. This phone number is John Lewis's best phone number because 3,090 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 08456 049 049 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call John Lewis first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, John Lewis has 3 phone numbers. It's not always clear what is the best way to talk to John Lewis representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for John Lewis. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like John Lewis. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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