How do I talk to a human at this John Hancock number?
A:Press 6 then 1
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 8am-8pm EST.The least busy day is Sunday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to John Hancock Customer Service?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.
This is the #1 most popular John Hancock phone number out of 6. Click above to go back to the main customer service number and other contact information, including John Hancock email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this John Hancock phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 6 then 1
Below are some clips we've found from John Hancock's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling John Hancock Retirement Plan Services.
To reach your client account representative using your contract number, press one.
If you know the name or extension of the person you want to reach, press two."
Excerpt from a call with John Hancock
Friday, January 19, 2024 5:57 PM
They may ask you to enter information with the dial pad
"Thank you for calling Manulife John Hancock.
To reach your client account representative using their extension, please enter it now."
Excerpt from a call with John Hancock
Thursday, May 8, 2025 2:07 PM
The first phone menu
"Thank you for calling John Hancock Retirement Plan Services.
You do not have a touch tone phone, please hold and your call will be transferred.
To reach your client account representative using your contract number, press one.
If you know the name or extension of the person you want to reach, press two.
For the national conversion center, press five.
To reach the adviser team for licensing and compensation, press nine."
Excerpt from a call with John Hancock
Friday, January 19, 2024 5:57 PM
What are the hours and when should I call?
John Hancock operates the call center for this 800-333-0963 phone number Mon-Fri 8am-8pm EST. The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 224 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this John Hancock phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like John Hancock staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call John Hancock is Sunday.The most busy day to call John Hancock is Friday. Again, this is based on a sample of 224 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call John Hancock is Tuesday.
Why call this John Hancock number?
Below is a sample of recent calls to John Hancock, and their purpose. Are any of these similar to the reason you are trying to call?
Change bank routing number: I need to change my routing number and account number for my bank.
Taken from a call on Thursday, May 8, 2025 2:07 PM
Transfer of accounts: I wanted to roll over my IRA accounts into the John Hancock.
Taken from a call on Wednesday, February 26, 2025 5:42 PM
Delayed payment inquiry: I'm calling because I was supposed to get a payment from my mother's death and they told me they were gonna put it in my account.
Taken from a call on Thursday, September 19, 2024 12:42 PM
Follow-up on withdrawal request: I wanted to just see if you guys have received the documentation.
Taken from a call on Wednesday, September 11, 2024 11:30 PM
Cancel health insurance policy: I'd like to cancel a long term health insurance policy because the policyholder holder has died.
Taken from a call on Thursday, August 29, 2024 8:25 PM
Missing tax form request: I haven't received my ten ninety nine for twenty twenty three, which I need for my accountant.
Taken from a call on Tuesday, February 27, 2024 4:38 PM
401k options inquiry: I just parted ways with a company and I was wondering how can I check my 401k and see what my options are.
Taken from a call on Wednesday, February 14, 2024 4:54 PM
Check annuity withdrawal status: I want to see if I got approved for the partial withdrawal from my annuity.
Taken from a call on Friday, January 19, 2024 5:57 PM