How do I talk to a human at this John Hancock number?
A:For 401(k) plans
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 8am-8pm EST.The least busy day is Monday, and the most busy day is Tuesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to John Hancock 401(k) Plans Customer Service?
A:The average hold time is 3 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.
This is the #3 most popular John Hancock phone number out of 6. Click above to go back to the main customer service number and other contact information, including John Hancock email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this John Hancock phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For 401(k) plans
What are the hours and when should I call?
John Hancock operates the call center for this 800-395-1113 phone number Mon-Fri 8am-8pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 552 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this John Hancock phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like John Hancock staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call John Hancock is Monday.The most busy day to call is Tuesday.Again, this is based on a sample of 552 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call John Hancock is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that John Hancock staffs the call center well on Monday.