John Hancock Customer Service Phone Number

Hold time now: 3 mins (avg 2)
Best time to call: 2:45pm
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: For Mutual Funds
This is not the most popular John Hancock phone number (it's ranked #6). Most customers call 800-732-5543 for support: Click here for best option

John Hancock Customer Service Phone Number 800-225-5291 - Info & Statistics

Phone number to dial800-225-5291
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Thu 8am-7pm, Fri 8am-6pm EST
Best time to dial2:45pm
Navigate phone maze to a humanFor Mutual Funds
Average wait2
Current wait3
Rank (among phone numbers)6
Rank (overall)7
Alternate methodsphone or web
Quality of communication81%
Quality of help87%
Customer votes214
Best phone number800-732-5543
Information last updatedSat May 21 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

John Hancock's 800-225-5291 Customer Service Number

This John Hancock phone number is ranked #6 out of 6 because 3,312 John Hancock customers tried our tools and information and gave us feedback after they called. The reason customers call 800-225-5291 is to reach the John Hancock Customer Service department for problems like Get financial advice. As far as we can tell, John Hancock has call center locations in null and you can call during their open hours Mon-Thu 8am-7pm, Fri 8am-6pm EST. John Hancock has 6 phone numbers and 7 different ways to get customer help. We've compiled information about 800-225-5291 and ways to call or contact John Hancock with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling John Hancock

Calling John Hancock at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-225-5291. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when John Hancock Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than John Hancock Once on the phone with John Hancock's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting John Hancock in General

While 800-225-5291 is John Hancock's #6 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-732-5543 is their best customer phone number overall, and we have put together a comparison of their 7 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach John Hancock help by calling them, is that other customers give their customer support at this number a 81% score for their communication skills and a 87% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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