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John Deere Customer Service

Phone Number & Contact Info

John Deere's Best Phone Number

800-537-8233
Toll-free·Calls Residental, Golf & Turf Customer Service·Most popular John Deere number
Q:

How do I talk to a live human at John Deere?

A:Press 2; at prompt press 6.
Q:

Does John Deere offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Saturday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

John Deere Customer Phone Numbers

Financial Customer Service

800-634-9662
Toll-free · Mon-Fri 7:30am-5pm CST · Don't press or say anything · Financial: How can I help you today?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this John Deere phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2; at prompt press 6.
Here is how our research team describes the way the John Deere phone system greets you: To locate a dealer nearest to you: press 1, Process warranty registration: press 2, Online store or parts questions: press 3, Issues related to residential or commercial sports or golf questions: press 4, To order a John Deere publication: press 5.
Below are some clips we've found from John Deere's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling the John Deere customer contact center. Your call may be monitored or recorded for quality and training purposes. Please listen to the full menu as the options have recently changed. To order a John Deere publication, press five. To repeat this menu, press six.
To locate a dealer nearest you, press one.
To process a warranty registration, press two."
Excerpt from a call with John Deere
Thursday, June 6, 2024 4:38 PM

After you press 3

"For questions or issues related to for parts, press one.
For toys, apparel, home, and workshop, press two."
Excerpt from a call with John Deere
Saturday, June 8, 2024 5:39 AM

What are the hours and when should I call?

John Deere operates the call center for this 800-537-8233 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 290 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this John Deere phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like John Deere staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call John Deere is Thursday. The most busy day to call is Saturday, which averages 100% more phone calls by comparison. Again, this is based on a sample of 290 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Quietest
Fri
Sat
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call John Deere

In summation, the best day to call John Deere is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that John Deere staffs the call center well on Thursday.

Calling this John Deere Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Jan 9, 2024

Calling John Deere's customer service line is rather ineffective when finding a dealer or repair shop, which surprised me. The system will find dealers and repair shops in an area, but how it decides what area to search doesn't fit with today's world.

When I called this number, I was given three language choices: John Deere offers services in English, Spanish and French. I was then offered five choices for why I was calling John Deere. I opted to get information about finding a dealer, and I discovered the major flaw in John Deere's system: the system asks you to enter based on phone number rather than zip code.

In theory, this option would seem to work well. Most phone numbers are tied to a location, and John Deere has customers enter the first six numbers of their phone number to get a precise location. However, in the cell phone era, this is completely inefficient. Many people stick with one phone number for their entire adult lives, only changing numbers if needed for their business.

That was my situation, as I wanted to search for John Deere repair shops and dealers in Honolulu, where I'm currently living. However, because of my phone number, the system would only search for places around Indianapolis, where I got my phone. If I wasn't planning to return to Indianapolis, using this system would be completely useless to me.

Even in Indianapolis, this system isn't very useful. That's because phone numbers aren't as tied to a geographic area as they used to be in the cell phone era. My phone number should have been tied to my nearest phone retailer in Indianapolis, but the first location John Deere provided me was in Fishers, 45 minutes away from my home.

The second location was even further away, and it wasn't until I got to the third location that I got to the closest John Deere location to my home. This shouldn't be the case, and it only happens because of tying the search to the phone number rather than ZIP Code.

Switching to a ZIP Code-based system would make this much more useful to the average person, as it would allow customers to search for the store that's closest to where they want to shop. On the positive side, John Deere does allow unlimited cycles through location until you get the one you want, but that can take much longer than necessary.

Based on this interaction, I wouldn't feel great using this number for customer service. The way the system is set up looks helpful, but it plays out like it's stuck in a bygone era. It might be helpful for people with landlines, but in an era where three out of four people only have a cell phone, it doesn't work as intended.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call John Deere

If you have time to do a bit of reading before you call John Deere, we recommend you read over some of our problem-specific articles.

What products does John Deere manufacture?

John Deere is a renowned manufacturer that offers a wide range of products to meet the needs of the agricultural, construction, forestry, and landscaping industries. They produce a diverse portfolio of equipment including agricultural machinery such as tractors, combines, hay tools, and sprayers. For the construction industry, John Deere manufactures a variety of heavy equipment such as excavators, loaders, backhoes, and skid-steers. In forestry, they provide equipment like harvesters, feller bunchers, and forwarders. Additionally, John Deere offers a comprehensive line of landscaping equipment and machinery including mowers, utility vehicles, and compact tractors. With their commitment to quality and innovation, John Deere consistently delivers reliable and efficient products to their customers in various industries.

What are the warranty options for John Deere products?

John Deere offers a comprehensive warranty program for its products to ensure customer satisfaction. The warranty options vary depending on the type of product purchased. For agricultural and turf equipment, most new machines come with a standard warranty that covers defects in materials and workmanship for a specified period. Additionally, extended warranty plans are available for further peace of mind. For John Deere engines, a separate warranty is provided, typically covering a specific number of hours or years. Other John Deere products, such as construction equipment and forestry machinery, may have different warranty options, which are clearly outlined in the product documentation. Customers are encouraged to read the specific warranty details for each product to understand the coverage and duration provided.

What are the financing options for purchasing John Deere equipment?

John Deere offers a range of flexible financing options to support customers in purchasing equipment. We understand that one size does not fit all, so we provide solutions tailored to meet diverse needs. Customers can choose from low-rate financing through John Deere Financial or explore various lease options. John Deere also offers installment programs with different payment plans, allowing customers to spread out payments over time. Additionally, we have special programs and promotions to help customers save on their equipment purchases. Our team of financial experts is available to provide personalized guidance and to assist customers in choosing the best financing option that suits their requirements and budget.

Top John Deere customer service problems

Click the link above to get answers to just about any John Deere customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to John Deere, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking service for new tractor: "Hemka Motors is not giving me service for buying new tractor."
- From a call lasting 3m , May 20, 2024 2:58 PM
Setting up account for payments: "I'm trying to set up my account so I can pay for my lawnmower payments on a John Deere account."
- From a call lasting 18m 45s , May 6, 2024 5:04 PM
Seeking service for purchased John Deere: "I bought my John Deere probably eight years ago. I was wanting to call and see about a service."
- From a call lasting 3m 54s , Apr 5, 2024 8:20 PM

More John Deere Customer Service Contacts

There are of course other ways to contact John Deere customer service besides the phone. Below we list the best ones, by medium.

John Deere Customer Service on Facebook / Messenger

facebook.com/JohnDeereUSCA - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of John Deere, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

John Deere Customer Help Desk / Web Support

deere.com - Customer Service
Online customer service support
As a last, sometimes only, resort- John Deere customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is John Deere's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a John Deere agent. This phone number is John Deere's best phone number because 3,696 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-537-8233 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call John Deere first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook. In total, John Deere has 2 phone numbers. It's not always clear what is the best way to talk to John Deere representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for John Deere. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like John Deere. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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