Does Jive Communications offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-6pm MST.The least busy day is Thursday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Jive Communications below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Jive Communications phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:This is the best way to get Jive Communications.
Below are some clips we've found from Jive Communications's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thanks for calling GoTo. We make IT easy anywhere.
How can we help? You can say things like billing questions, technical support, sales, or enter your case number."
Excerpt from a call with Jive Communications
Thursday, August 15, 2024 10:18 PM
What are the hours and when should I call?
Jive Communications operates the call center for this 877-548-3003 phone number Mon-Fri 7am-6pm MT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Jive Communications call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jive Communications phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jive Communications staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Jive Communications is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Jive Communications is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Jive Communications staffs the call center well on Thursday.
Why Customers Call Jive Communications
If you have time to do a bit of reading before you call Jive Communications, we recommend you read over some of our problem-specific articles.
Jive Communications is a leading provider of cloud-based phone systems and unified communications solutions. It offers businesses a flexible, scalable, and reliable communication platform that integrates voice, video, messaging, and collaboration tools. Jive's cutting-edge technology enables organizations to streamline their communication processes, enhance productivity, and improve customer interactions. With a simple web portal for administration, businesses can easily manage their phone system settings and access advanced features such as auto attendants, call routing, and call analytics. Jive Communications also provides a range of mobile apps, softphones, and desk phones to ensure seamless communication from any device or location. With their exceptional customer support and customizable solutions, Jive Communications is empowering businesses to transform their communication infrastructure.
Yes, Jive Communications prioritizes the security and privacy of our users. We employ a comprehensive range of measures to ensure the integrity and confidentiality of your communication data. Our network is built on a secure infrastructure with industry-standard protocols and encryption methods to safeguard your conversations. We adhere to strict security practices, including regular security audits and vulnerability assessments, to identify and address any potential threats. Additionally, our data centers have multiple layers of physical security controls in place. Jive Communications also complies with relevant privacy regulations, such as GDPR, CCPA, and HIPAA, to protect your personal information. Rest assured, we are committed to providing a secure and private communication environment for all our users.
Jive Communications is a cloud-based communication platform that operates by utilizing the power of Voice over Internet Protocol (VoIP) technology. This means that instead of traditional phone lines, Jive's system uses the internet to connect voice calls, thereby allowing businesses to access a wide range of unified communication features. By integrating seamlessly with existing phone systems, Jive provides businesses with a reliable and flexible solution for voice calls, video conferencing, instant messaging, and more.
Jive Communications also offers various features such as call routing, auto attendants, call queues, and voicemail-to-email transcription. This enables businesses to enhance their communication efficiency while reducing costs associated with hardware installation and maintenance. With Jive's intuitive interface accessible from any device, users can easily manage their communication services, personalize settings, and collaborate with colleagues across different locations. In summary, Jive Communications simplifies and improves business communication by leveraging VoIP technology and delivering a comprehensive suite of features via its cloud-based platform.
Click the link above to get answers to just about any Jive Communications customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Jive Communications, and their purpose. Are any of these similar to the reason you are trying to call?
Fax not working: "I don't think my fax is working."
- From a call lasting 7m 26s , Sep 11, 2024 6:29 PM
Information about why customers call Jive Communications is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Jive Communications provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Jive Communications will reply our your email.
Jive Communications Customer Help Desk / Web Support
As a last, sometimes only, resort- Jive Communications customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Jive Communications's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Jive Communications agent. This phone number is Jive Communications's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-548-3003 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Jive Communications first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email or chat. In total, Jive Communications has 1 phone number. It's not always clear what is the best way to talk to Jive Communications representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Jive Communications. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Jive Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.