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Intel Customer Service

Phone Number & Contact Info

Intel's Best Phone Number

800-538-3373
Toll-free·Calls Customer Service·Most popular Intel number
Q:

How do I talk to a live human at Intel?

A:Press 0
Q:

Does Intel offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 164 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Intel phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Here is how our research team describes the way the Intel phone system greets you: Existing ticket, press 1. Resource and documentation center, press 1. Access and entitlement & log-in issues, press 2.
Below are some clips we've found from Intel's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for contacting Intel. This call may be recorded for quality purposes. If you do not wish your call to be recorded, please press the hash key now. If you have an existing ticket, please press one. This menu may have changed, so please listen carefully."
Excerpt from a call with Intel
Monday, May 27, 2024 10:26 AM

The first phone menu

"Thank you for contacting Intel. This call may be recorded for quality purposes.
If you do not wish your call to be recorded, please press the hash key now.
If you have an existing ticket, please press one."
Excerpt from a call with Intel
Monday, May 27, 2024 10:26 AM

What are the hours and when should I call?

Intel operates the call center for this 800-538-3373 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 67 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Intel phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Intel staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Intel is Tuesday. The most busy day to call is Wednesday, which averages 300% more phone calls by comparison. Again, this is based on a sample of 67 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Intel

In summation, the best day to call Intel is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Intel staffs the call center well on Tuesday.

Calling this Intel Customer Number

I work in IT at a warehouse and support several Intel products, so when I started to notice an issue with some of them, I went online to find a customer service number. That is how I stumbled onto this number, and to be completely honest, it worked wonderfully. In fact, I have sat on hold with a lot of technical companies, and I am very impressed by how quickly I was able to get through the directories and to a live person. Overall, it only took me a minute or so to talk to a person. 

The only downside to calling Intel with this number is that the options aren't very clear. Neither option was really the best for my situation, but I just chose one blindly and was able to get to a customer representative who helped me with my technical issue. So, I guess it works well enough, but some people might be calling about warranty support or Intel products, in which case there really isn't a good option. 

At any rate, I called Intel around 4 p.m. on a Thursday night. When I called, I was greeted with a message that said, "Thank you for collecting Intel. This call might be recorded for quality purposes. If you do not wish your call to be recorded, please press the # button." Then, after a brief pause, it stated, "If you have an existing ticket, please press 1." I didn't have a ticket because this was a new problem, so I waited through a 10- to 15-second pause. 

Then, it told me that the menu changed so I should pay attention. I got the vague options, which once again didn't really fit my issue. It said, "For resource and documentation center, press 1. For access and entitlement for business applications or for log-in issues, press 2. To repeat the menu, press 9." 

I chose 1 because it was the best of the options. Within seconds, the phone made a ringing noise, and before the ring even finished, a customer service agent named Valerie answered. She spoke easily and was easy to understand. Overall, while the phone directory wasn't really helpful, the customer service agent was, and that was really the only reason I was calling. I wouldn't hesitate to call Intel again if I needed any help because it only took me about a minute to reach someone. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Intel

If you have time to do a bit of reading before you call Intel, we recommend you read over some of our problem-specific articles.

What is Intel?

Intel is a global technology company and a leading manufacturer of semiconductor chips. Established in 1968, Intel has since become a household name, known for its innovative products that power the world's computer systems. Intel designs and produces a wide range of advanced processors, chipsets, and other components essential for computers, servers, and mobile devices. Their cutting-edge technologies continually push the boundaries of performance, energy efficiency, and connectivity. By developing new solutions and enabling advancements in artificial intelligence, 5G, and the Internet of Things (IoT), Intel plays a pivotal role in shaping the future of technology. As a reliable and trusted brand, Intel's mission is to deliver exceptional computing experiences that empower individuals, businesses, and society as a whole.

What products does Intel offer?

Intel offers a wide range of products that cater to various technological needs. As a leading manufacturer of microprocessors, their flagship product line includes Intel Core processors, Intel Xeon processors, and Intel Atom processors for desktops, laptops, and servers respectively. In addition, Intel also provides solid-state drives (SSDs) for storage requirements, Intel NUCs (Next Unit of Computing) for compact computing solutions, and Intel RealSense depth cameras for advanced imaging applications. They also offer networking products like Ethernet adapters and wireless solutions such as WiFi and Bluetooth modules. Intel further has a strong presence in the Internet of Things (IoT) domain, with hardware platforms, software solutions, and development tools supporting IoT devices and systems. Overall, Intel caters to a diverse customer base by providing a comprehensive range of products that empower technology-driven innovation.

What is the warranty period for Intel products?

The warranty period for Intel products differs based on the specific product. Most Intel processors come with a limited warranty of three years from the date of purchase. Intel Solid State Drives (SSDs) typically have a five-year limited warranty. Other Intel products, including motherboards and networking devices, may have varying warranty periods ranging from one to three years. It's important to refer to the specific product's documentation or consult Intel's support website for precise warranty information. It is worth noting that warranty coverage is subject to certain conditions and limitations, such as proper handling and usage. Intel's warranty aims to provide customers with assurance and support, reflecting their commitment to product quality and reliability.

Top Intel customer service problems

Click the link above to get answers to just about any Intel customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Intel, and their purpose. Are any of these similar to the reason you are trying to call?
Setting up dating account: "I'm trying to set up a dating account but I can't seem to do it."
- From a call lasting 8m 44s , Jul 4, 2024 3:19 AM

More Intel Customer Service Contacts

There are of course other ways to contact Intel customer service besides the phone. Below we list the best ones, by medium.

Intel Customer Service on X (formerly Twitter)

twitter.com/intelsupport - Technical Support
Use the link to connect with customer service through Twitter
Intel, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Intel Customer Help Desk / Web Support

intel.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Intel customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Intel's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Intel agent. This phone number is Intel's best phone number because 1,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-538-3373 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Intel first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Intel has 1 phone number. It's not always clear what is the best way to talk to Intel representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Intel. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Intel. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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