Does Indiana Michigan Power Co offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Indiana Michigan Power Co below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Indiana Michigan Power Co phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to human.
Below are some clips we've found from Indiana Michigan Power Co's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to Indiana Michigan Power. This call may be recorded for quality assurance.
In a few words, please tell me why you are calling."
Excerpt from a call with Indiana Michigan Power Co
Saturday, January 13, 2024 9:57 AM
What are the hours and when should I call?
Indiana Michigan Power Co operates the call center for this 800-311-4634 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 68 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Indiana Michigan Power Co call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Indiana Michigan Power Co phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Indiana Michigan Power Co staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Indiana Michigan Power Co is Wednesday.The most busy day to call is Monday, which averages 350% more phone calls by comparison.Again, this is based on a sample of 68 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Indiana Michigan Power Co is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Indiana Michigan Power Co staffs the call center well on Wednesday.
Why Customers Call Indiana Michigan Power Co
If you have time to do a bit of reading before you call Indiana Michigan Power Co, we recommend you read over some of our problem-specific articles.
Indiana Michigan Power Co (I&M) is a leading utility company that provides electricity to customers in northern and eastern Indiana, as well as southwestern Michigan. As a subsidiary of American Electric Power, I&M has a rich history of more than 100 years in this region. Our primary goal is to deliver reliable and affordable energy solutions to our customers. We take pride in our commitment to environmental stewardship and have implemented various sustainability initiatives, including renewable energy projects and energy efficiency programs. Furthermore, I&M actively engages in community partnerships and supports local economic growth. With our dedicated team and advanced infrastructure, we strive to ensure exceptional customer service and maintain the highest standards of safety in power distribution.
Indiana Michigan Power Co. serves multiple service areas across Indiana and Michigan. In Indiana, the company's service areas include Fort Wayne, South Bend, Muncie, Marion, Elkhart, and Richmond, among others. In Michigan, the service areas served by Indiana Michigan Power Co. encompass Niles, Benton Harbor, Buchanan, and areas surrounding Southwestern Michigan. With a dedicated network infrastructure, Indiana Michigan Power Co. efficiently delivers reliable electricity to residential, commercial, and industrial customers within these regions. The company continually invests in modernizing its electric grid to ensure consistent service and meet the evolving energy needs of the communities it serves in both Indiana and Michigan.
Indiana Michigan Power Co offers a wide range of services to meet the energy needs of its customers. These services include the provision of reliable electricity, transmission and distribution of power, and maintenance of power lines and other infrastructure. The company also offers various programs and tools to assist customers in managing their energy usage efficiently, such as energy-saving tips, rebates, and incentives for the installation of energy-efficient equipment. Additionally, Indiana Michigan Power Co provides assistance and support to customers during power outages, with dedicated customer service representatives available 24/7 to address any concerns. With a commitment to delivering affordable, safe, and sustainable energy, Indiana Michigan Power Co offers comprehensive services to ensure a reliable power supply and enhance customer satisfaction.
Click the link above to get answers to just about any Indiana Michigan Power Co customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Indiana Michigan Power Co, and their purpose. Are any of these similar to the reason you are trying to call?
Power disconnection inquiry: "My power has been disconnected and I just got my disconnect notice in the mail today."
- From a call lasting 17m 25s , Dec 9, 2024 6:50 PM
Moving: "I am calling to inform you that I am moving."
- From a call lasting 3m 35s , Sep 27, 2024 2:35 PM
Account balance inquiry: "I just want to know if y'all can tell me how much is accumulated in my account."
- From a call lasting 6m 53s , Sep 4, 2024 6:23 PM
Reporting power outage: "I'm calling in regards to the power outage in my area."
- From a call lasting 5m 11s , Jan 13, 2024 9:57 AM
Information about why customers call Indiana Michigan Power Co is extracted from issues that customers have reported to GetHuman.
This is Indiana Michigan Power Co's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Indiana Michigan Power Co agent. This phone number is Indiana Michigan Power Co's best phone number because 2,040 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-311-4634 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Indiana Michigan Power Co first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Indiana Michigan Power Co has 1 phone number. It's not always clear what is the best way to talk to Indiana Michigan Power Co representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Indiana Michigan Power Co. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Indiana Michigan Power Co. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.