IDT Corporation Customer Service

Phone Number & Contact Info

IDT Corporation's Best Phone Number

800-889-9126
Toll-free·Calls Customer Service·Most popular IDT Corporation number
Q:

How do I talk to a live human at IDT Corporation?

A:When asked for the phone number, keep pressing 0 until you are transferred.
Q:

Does IDT Corporation offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this IDT Corporation phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: When asked for the phone number, keep pressing 0 until you are transferred.
Here is how our research team describes the way the IDT Corporation phone system greets you: To get started, please enter the 10-digit number you are calling about, starting with the area code.

What are the hours and when should I call?

IDT Corporation operates the call center for this 800-889-9126 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 28 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this IDT Corporation phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like IDT Corporation staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call IDT Corporation is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 28 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call IDT Corporation

In summation, the best day to call IDT Corporation is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that IDT Corporation staffs the call center well on Monday.

Calling this IDT Corporation Customer Number

Calling IDT wasn't a bad experience, but it did take a little longer than I would have thought because they didn't have my phone number in their files. This is a little aggravating because I was actually calling about a privacy question I had about a study that I had participated in that had to do with my DNA. It's hard to feel too confident that they are securely storing your information when the first thing they do is ask you for a piece of data and the system is unable to retrieve your information. 

When I called it said, "Welcome to IDT Express Care, for English press 1 and for Spanish press 2." It then immediately said: "To get started, please enter the ten-digit number you are calling about beginning with the area code." I participated in a study that stored and interpreted my DNA via IDT, I did not work directly with them. However, it seemed that this is the way they wanted to access my information because they asked me three times. Each time I said my phone number it would say something along the lines of: "We can't find that number." 

It got frustrating very quickly, because I obviously know my phone number and clearly it wasn't stored correctly. Finally it seemed to admit defeat, and said, "Sorry you are having trouble, for a customer care representative press 0 or stay on the line." I pressed 0, and then it said: "Please wait while we forward your call to a customer care representative." It would have been nice to have this option a little sooner, but I was pleased to actually move straight to a hold line. 

On hold, I was served Eighties music, which wasn't unpleasant. It had only taken me a minute and a half overall to reach this point, so it could have been worse, but I didn't enjoy fighting with the telephone prompt. 

To my relief, someone picked up the phone around the two-minute mark, so despite the faulty number issue, I was able to get support pretty promptly. The agent who picked up had a slight accent, but they understood me well enough for us to work together, despite having to occasionally repeat ourselves. Eventually, I was able to get a clear answer to my question about my privacy concerns. 

On the whole, IDT's Express Care line proved productive and useful. When dealing with information this sensitive, however, it would be more reassuring if their system was more streamlined. It would also be helpful if their call agents were trained for clearer communication.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call IDT Corporation

If you have time to do a bit of reading before you call IDT Corporation, we recommend you read over some of our problem-specific articles.

What is IDT and what does it stand for?

IDT stands for Integrated Device Technology, and it is a global electronics company specializing in the development and production of a wide range of integrated circuits and semiconductor solutions. With over 35 years of industry experience, IDT offers innovative products for various technology sectors including communications, computing, and consumer industries. As a leader in advanced system-level solutions, IDT continuously endeavors to provide cutting-edge semiconductor devices and software solutions for various applications. Their diverse product portfolio includes timing devices, wireless power solutions, memory interface products, optical interconnect, and sensing solutions. IDT's commitment to engineering excellence and customer satisfaction has earned them a reputable position in the market, catering to the evolving needs of industries worldwide.

What products does IDT offer?

IDT offers a wide range of innovative products across various industries. Our product portfolio includes integrated circuits, sensors, and power management solutions for consumer electronics, automotive, healthcare, and industrial applications. We provide advanced timing solutions, allowing for precise synchronization in telecommunications networks, data centers, and electronic devices. Additionally, IDT offers wireless power transfer technology, enabling efficient charging for smartphones, wearables, and other devices. Our high-performance automotive solutions drive safety, infotainment, and connectivity features in modern vehicles. Furthermore, we specialize in developing MEMS-based sensor solutions for measuring environmental conditions, motion, and flow. With a focus on energy efficiency and innovative designs, IDT delivers cutting-edge products that cater to the evolving needs of our customers across various sectors.

What is the return policy for IDT products?

IDT has a straightforward return policy for its products. If for any reason you are not satisfied with your purchase, IDT offers a 30-day return window from the date of delivery. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. To initiate the return process, simply contact our customer support team with your order details. Once your return is approved, you will be provided with a return label, and the refund will be issued to the original payment method within a reasonable timeframe. Please note that shipping fees are non-refundable, and customers are responsible for the return shipping costs unless the return is due to a product defect or error on our part. For more specific details, refer to our Return Policy page on our website.

Top IDT Corporation customer service problems

Click the link above to get answers to just about any IDT Corporation customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More IDT Corporation Customer Service Contacts

There are of course other ways to contact IDT Corporation customer service besides the phone. Below we list the best ones, by medium.

IDT Corporation Customer Help Desk / Web Support

app1.idt.net - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- IDT Corporation customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is IDT Corporation's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a IDT Corporation agent. This phone number is IDT Corporation's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-889-9126 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call IDT Corporation first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, IDT Corporation has 1 phone number. It's not always clear what is the best way to talk to IDT Corporation representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for IDT Corporation. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like IDT Corporation. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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