Humana Medicare Claims Customer Service

Phone Number & Contact Info

Humana Medicare Claims's Best Phone Number

800-457-4708
Toll-free·Calls Customer Service·Most popular Humana Medicare Claims number
Q:

How do I talk to a live human at Humana Medicare Claims?

A:Keep repeating "Representative," and they will transfer you.
Q:

Does Humana Medicare Claims offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm EST. The least busy day is Tuesday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Humana Medicare Claims phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep repeating "Representative," and they will transfer you.
Here is how our research team describes the way the Humana Medicare Claims phone system greets you: Let's find out why you are calling today. You can say anything. Go ahead when you are ready.
Below are some clips we've found from Humana Medicare Claims's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Humana Medicare.
Calls may be recorded for quality assurance.
Let's find out why you're calling today. You can say anything."
Excerpt from a call with Humana Medicare Claims
Monday, March 11, 2024 6:18 PM

What are the hours and when should I call?

Humana Medicare Claims operates the call center for this 800-457-4708 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 156 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Humana Medicare Claims phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Humana Medicare Claims staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Humana Medicare Claims is Tuesday. The most busy day to call is Wednesday. Again, this is based on a sample of 156 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Humana Medicare Claims

In summation, the best day to call Humana Medicare Claims is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Humana Medicare Claims staffs the call center well on Tuesday.

Why Customers Call Humana Medicare Claims

If you have time to do a bit of reading before you call Humana Medicare Claims, we recommend you read over some of our problem-specific articles.

How long does it take for Humana to process Medicare claims?

The processing time for Medicare claims with Humana may vary depending on various factors. Typically, Humana aims to process claims within 30 days from the date they receive all necessary information and documentation. However, the actual duration can be influenced by factors such as the complexity of the claim, the need for additional information or verification, and any potential issues that may arise during the process. Humana works diligently to expedite the processing of claims and strives to provide efficient and accurate service to its Medicare beneficiaries. Ultimately, the specific processing time for an individual claim may vary, but Humana endeavors to resolve claims in a timely manner while ensuring all necessary protocols are followed to maintain accuracy and quality.

What is the timeframe for submitting a Medicare claim?

The timeframe for submitting a Medicare claim with Humana depends on the type of service received. Typically, claims for services rendered must be submitted within one calendar year of the date of service, also known as the timely filing deadline. However, for prescription drug coverage, claims should be filed within 60 days of purchase or, in case of special circumstances, up to one calendar year. It is crucial to adhere to these deadlines to avoid claim denial or delay in reimbursement. Humana Medicare policyholders should therefore promptly submit their claims through the online portal or by mail, ensuring all required documentation is accurately included. For any further clarification or assistance, individuals should refer to their plan documents or reach out to Humana's customer service team.

What is the appeals process for denied Medicare claims?

The appeals process for denied Medicare claims through Humana involves multiple stages. Firstly, if your claim is denied, you will receive a notice explaining the denial and instructions on how to initiate an appeal. The first stage involves requesting a review from Humana, where they will reevaluate your claim. If the decision is not in your favor, you can proceed to the second stage, which entails requesting an independent review by an independent organization approved by Medicare. This external review is binding, meaning both you and Humana must accept their decision. Throughout the appeals process, it is crucial to provide any additional evidence or documentation to support your case effectively. Humana aims to resolve appeals within specified time frames outlined by Medicare guidelines.

Top Humana Medicare Claims customer service problems

Click the link above to get answers to just about any Humana Medicare Claims customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Humana Medicare Claims, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with gift card: "How do I find could you send me a list of what I've improved for with that card?"
- From a call lasting 15m 26s , Apr 5, 2024 5:30 PM
Check balance on spending account card: "I just wanted to see how much I have on my Humana spending account card."
- From a call lasting 23m 44s , Mar 11, 2024 6:18 PM

More Humana Medicare Claims Customer Service Contacts

There are of course other ways to contact Humana Medicare Claims customer service besides the phone. Below we list the best ones, by medium.

Humana Medicare Claims Customer Help Desk / Web Support

humana.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Humana Medicare Claims customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Humana Medicare Claims's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Humana Medicare Claims agent. This phone number is Humana Medicare Claims's best phone number because 936 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-457-4708 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Humana Medicare Claims first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Humana Medicare Claims has 1 phone number. It's not always clear what is the best way to talk to Humana Medicare Claims representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Humana Medicare Claims. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Humana Medicare Claims. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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