Home Joy Customer Service

Phone Number & Contact Info

Home Joy's Best Phone Number

Toll-free·Calls Customer Service·Most popular Home Joy number

How do I talk to a live human at Home Joy?

A:Press 2 and then press 9

Does Home Joy offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Home Joy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 and then press 9

What are the hours and when should I call?

Home Joy operates the call center for this 855-569-8783 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 41 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Home Joy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Home Joy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Home Joy is Monday. The most busy day to call is Friday. Again, this is based on a sample of 41 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Home Joy

In summation, the best day to call Home Joy is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Home Joy staffs the call center well on Monday.

Why Customers Call Home Joy

If you have time to do a bit of reading before you call Home Joy, we recommend you read over some of our problem-specific articles.

What is Home Joy's cancellation policy?

Home Joy's cancellation policy allows customers to cancel or reschedule their appointments up to 24 hours before the scheduled service with no penalty or cancellation fee. However, if the cancellation or rescheduling is made within 24 hours of the appointment time, a fee of 50% of the total service cost will be charged. In case of a no-show or cancellation made less than 2 hours prior to the scheduled appointment, the customer will be charged the full amount. Home Joy understands that unexpected circumstances may arise, and they aim to accommodate customers' needs as much as possible. It is advised to contact Home Joy's customer support team as soon as possible to make any changes or cancellations to appointments.

Are the Home Joy cleaners background checked?

Yes, all Home Joy cleaners undergo thorough background checks to ensure the safety and trustworthiness of our professionals. We prioritize the security of our customers and their homes, so we have implemented a strict screening process for our cleaners. This includes criminal background checks, reference verification, and interviews to assess their skills and experience. We aim to provide a reliable and trustworthy cleaning service, and our background checks play a significant role in achieving this goal. You can have peace of mind knowing that our cleaners have passed our comprehensive screening process, ensuring your home and belongings are in safe hands.

Is tipping the Home Joy cleaner expected?

Tipping the Home Joy cleaner is not expected but greatly appreciated. Our cleaners are employees who receive fair wages and benefits, so they do not rely on tips to make a living. However, if you feel that your cleaner has gone above and beyond to deliver exceptional service, a tip is a thoughtful way to show your gratitude. Tips are entirely at your discretion and can be given in cash or through our online platform. We encourage our customers to provide feedback on our cleaners' performance to help us maintain the highest level of service. Your satisfaction is our top priority, and we strive to exceed your expectations with every cleaning.

Top Home Joy customer service problems

Click the link above to get answers to just about any Home Joy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Home Joy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Home Joy agent. This phone number is Home Joy's best phone number because 246 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-569-8783 include and other customer service issues. Rather than trying to call Home Joy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Home Joy has 1 phone number. It's not always clear what is the best way to talk to Home Joy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Home Joy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Home Joy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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