Health First Health Plans Customer Service

Phone Number & Contact Info

Health First Health Plans's Best Phone Number

800-716-7737
Toll-free·Calls Customer Service·Most popular Health First Health Plans number
Q:

How do I talk to a live human at Health First Health Plans?

A:Press 1, then 1, then 2
Q:

Does Health First Health Plans offer 24 hour customer service?

A:Not at this number; hours here are 8am-8pm EST. The least busy day is Friday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Health First Health Plans phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 1, then 2
Below are some clips we've found from Health First Health Plans's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Healthfirst Health Plans. Serving the communities of Central Florida. Please listen carefully as our menu options have recently changed. If you would like to RSVP for a member event, press one. If you are a member or are authorized to represent a member, press two."
Excerpt from a call with Health First Health Plans
Wednesday, January 10, 2024 7:52 PM

The first phone menu

"Thank you for calling Healthfirst Health Plans. Serving the communities of Central Florida. Please listen carefully as our menu options have recently changed.
If you would like to RSVP for a member event, press one.
If you are a member or are authorized to represent a member, press two."
Excerpt from a call with Health First Health Plans
Wednesday, January 10, 2024 7:52 PM

What are the hours and when should I call?

Health First Health Plans operates the call center for this 800-716-7737 phone number 8am-8pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 83 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Health First Health Plans phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Health First Health Plans staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Health First Health Plans is Friday. The most busy day to call is Monday. Again, this is based on a sample of 83 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Health First Health Plans

In summation, the best day to call Health First Health Plans is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Health First Health Plans number, but it is also the day with the shortest hold times.

Why Customers Call Health First Health Plans

If you have time to do a bit of reading before you call Health First Health Plans, we recommend you read over some of our problem-specific articles.

What is Health First Health Plans?

Health First Health Plans is a comprehensive health insurance provider offering a range of health plans designed to meet the diverse needs of individuals and families. As a subsidiary of Health First, a reputable healthcare system in Central Florida, Health First Health Plans is committed to providing high-quality and affordable healthcare coverage to its members. With a wide network of physicians, hospitals, and specialists, members have access to a broad range of healthcare services and facilities. The health plans offered by Health First Health Plans include various options such as individual and family plans, Medicare Advantage plans, and employer-sponsored group plans. By prioritizing preventative care and striving for exceptional customer service, Health First Health Plans aims to promote wellness and ensure the well-being of its members.

Does Health First Health Plans cover prescription medications?

Yes, Health First Health Plans does cover prescription medications. We understand the importance of access to necessary medications for maintaining good health. Our plans provide coverage for a wide range of prescription drugs, including both brand-name and generic medications. We work closely with a network of pharmacies to ensure convenient access to prescriptions for our members. The coverage for prescription medications may vary depending on the specific plan and formulary, and some medications may require pre-authorization or have certain limitations. However, our goal is to provide comprehensive and affordable coverage for prescription medications to support our members' health and well-being. We recommend reviewing the specific details of your plan or contacting our customer service team for more information about your prescription drug coverage.

What types of health insurance plans does Health First offer?

Health First Health Plans offers a range of health insurance plans to cater to various needs. Their plans include individual and family plans, employer-sponsored plans, and Medicare plans. Individual and family plans provide comprehensive coverage for medical and prescription drug services. Employer-sponsored plans are tailored for businesses to offer their employees, providing flexibility in benefit offerings. Medicare plans are designed for individuals aged 65 or older, providing coverage for hospital stays, doctor visits, and prescription drugs. Health First Health Plans also offers supplemental plans to enhance coverage for dental and vision care. With a diverse portfolio, Health First aims to meet the unique healthcare needs of individuals, families, businesses, and seniors in the community.

Top Health First Health Plans customer service problems

Click the link above to get answers to just about any Health First Health Plans customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Health First Health Plans's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Health First Health Plans agent. This phone number is Health First Health Plans's best phone number because 498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-716-7737 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Health First Health Plans first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Health First Health Plans has 1 phone number. It's not always clear what is the best way to talk to Health First Health Plans representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Health First Health Plans. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Health First Health Plans. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Health First Health Plans Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!