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HP Customer Service

Phone Number & Getting a Rep

Q:

How do I talk to a human at this HP number?

A:Fill out the form for online chat. For Consumer products.
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Sun 9am-2am EST. The least busy day is Friday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to HP Customer Service?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.

All HP customer service contact information

This is the #2 most popular HP phone number out of 5. Click above to go back to the main customer service number and other contact information, including HP email addresses, twitter handles, and live chat options.

More HP Customer Phone Numbers

Customer Service

800-752-0900
Main phone number · Toll-free · 24 hours, 7 days · Listen to the prompts and you will get someone who speaks English. · Tech support, press 1. Service locations, press 2. Product information or purchase, press 3. Find someone at HP, press 4.

Technical Support

800-474-6836
Toll-free · 24 hours, 7 days · Keep pressing 0 at each prompt OR Say "Agent" at each prompt. · You can speak to me in short sentences. How can I help you?

Purchasing

888-999-4747
Toll-free · Mon-Sun 9am-12am EST · Calling this HP number should go right to a real human being · You can speak to me in short sentences. How can I help you?

Small and Medium Business Customer Service

866-625-0242
Toll-free · Mon-Fri 8am-6:30pm EST · Calling this HP number should go right to a real human being · You can speak to me in short sentences. How can I help you?

Home Customers Order Support

800-407-4005
Toll-free · Mon-Fri 8am-8pm EST · Direct to a human · If you purchased for personal or home office use, press 1. If you purchased for business use, press 2.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this HP phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Fill out the form for online chat. For Consumer products.

What are the hours and when should I call?

HP operates the call center for this https://www.hp.com/us-en/shop/cv/hp-store-contacts#! phone number Mon-Sun 9am-2am EST.  The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,868 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HP phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HP staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call HP is Friday. The most busy day to call HP is Wednesday.  Again, this is based on a sample of 1,868 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday. 

The best time to call

In summation, the best day to call HP is Friday.  This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that HP staffs the call center well on Friday.

Calling this HP Customer Number

Apr 20, 2025

HP is a major technology company headquartered in the United States. Products manufactured and distributed by HP include personal and laptop computers, as well as peripherals such as digital cameras and printers. As one of the largest tech companies in the world, it isn't surprising that HP gets a lot of requests for customer service each and every day.

Why do People Call HP Customer Support?

Customers call HP customer support for a range of reasons, including:

  • Asking questions about and purchasing products
  • Requesting technical support
  • Changing or canceling orders
  • Requesting order status
  • Requesting service under an existing warranty

Best Practices for Calling HP Customer Service

There are several things that you can do to ensure that your call to HP customer service is handled quickly and professionally:

  • Like many large companies, HP has multiple divisions, each with its own customer service department. Visit the HP website before calling so that you can get the correct number and business hours for the department that you need to contact.
  • HP's website requires sign-in or, at the very least, the name and model number of your product so that you can be directed to the correct division for customer support. This is another reason to ensure that you have relevant documentation before contacting HP customer support.
  • Have all relevant documentation in front of you before calling. Documentation may include invoices, billing statements, product serial numbers, receipts, warranties and any communication that you've had with HP.com customer service regarding your issue.
  • Keep pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling HP Customer Service?

Generally, customers seem satisfied with the level of customer service that they've received from HP.com. We haven't been able to detect any patterns of poor customer service online or through media reports.

What Kind of Issues can HP Customer Service Representative Resolve?

HP customer service can resolve a range of issues, including questions about orders and order status, troubleshooting, researching billing questions and checking on order or repair statuses.

What Can't Be Resolved With a Call to HP Customer Service?

If you purchased your HP product through a third-party retailer, HP customer service may be limited in what it can do to address billing or return issues.

In addition, you may find that while an HP customer service representative is able to troubleshoot incompatibilities between HP products and products made by other companies, the agent may not be able to provide a solution that resolves the incompatibility.

What Should You Do If You Have an Unsuccessful Call with HP?

If you get off the phone with HP.com customer service and feel as though your questions were not answered or your problems were not resolved, don't give up. You may still have options.

  • First, review the notes you took while talking to an HP customer service representative. These notes may offer clues as to where your communications broke down.
  • Next, call HP customer support again and politely explain that this is your second call. Describe your concerns and how the first representative you spoke to failed to resolve your issues. The agent that you speak to on your second call may have more experience or training and might be better able to offer a resolution.
  • If your second call doesn't turn out the way you wanted it to, try getting in touch with HP customer service in another way. You can try submitting a request online or contacting HP through one of its social media accounts.
  • Another option is to use HP's online community. Experienced users of HP products, as well as HP's in-house moderators, may be able to address your concerns.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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