Group Health Associates Customer Service

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Group Health Associates's Best Phone Number

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How do I talk to a live human at Group Health Associates?

A:Must choose an option 1-4, then follow prompts.

Does Group Health Associates offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Group Health Associates phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-4, then follow prompts.
Here is how our research team describes the way the Group Health Associates phone system greets you: For prescription refills, call your pharmacy. Press 2 for primary care, internal medicine, family practice, behavioral health. Press 3 for pediatrics. Press 4 for specialty. Press 5 for locations. For TriHealth billing, pharmacy, and medical records, press 1 if you are a doctor or hospital.

What are the hours and when should I call?

Group Health Associates operates the call center for this 513-872-2031 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of NaN calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Group Health Associates phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Group Health Associates staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Group Health Associates is Monday. The most busy day to call is Friday. Again, this is based on a sample of NaN calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Group Health Associates

In summation, the best day to call Group Health Associates is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Group Health Associates staffs the call center well on Monday.

Why Customers Call Group Health Associates

If you have time to do a bit of reading before you call Group Health Associates, we recommend you read over some of our problem-specific articles.

Is there a pharmacy on-site at Group Health Associates?

Yes, there is a pharmacy on-site at Group Health Associates. This convenient service allows patients to have their prescriptions filled directly at the same location where they receive medical care. With a pharmacy located on-site, patients can save time and effort by avoiding the need to make an additional stop at a separate pharmacy. The on-site pharmacy is staffed with knowledgeable pharmacists who can provide personalized medication counseling and answer any questions or concerns related to prescriptions. Whether it's for a new prescription or a refill, patients can rely on the on-site pharmacy at Group Health Associates to provide efficient and comprehensive pharmacy services to meet their healthcare needs.

What are the office hours of Group Health Associates?

The office hours of Group Health Associates vary based on the location and the specific department. Generally, our offices are open Monday through Friday from 8:00 am to 5:00 pm. However, some locations may offer extended hours in the evenings or on weekends to accommodate patients' needs. It is recommended to check our website or contact our office directly for the most accurate and up-to-date information on office hours for a particular location or department. Our friendly staff is available to assist you and schedule appointments during the designated office hours.

What insurances are accepted at Group Health Associates?

Group Health Associates accepts a wide range of insurance plans to ensure accessible healthcare for our patients. We are contracted with major insurance providers including but not limited to Aetna, Anthem Blue Cross Blue Shield, Cigna, Humana, Medical Mutual of Ohio, UnitedHealthcare, and Medicare. However, it is important to note that insurance coverage can vary depending on the individual plan, and it is advised to contact your insurance provider directly to confirm your specific coverage. Our dedicated team strives to provide the best possible care and services to our patients, working closely with different insurances to accommodate their needs and assist with the billing process.

Top Group Health Associates customer service problems

Click the link above to get answers to just about any Group Health Associates customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Group Health Associates Customer Service Contacts

There are of course other ways to contact Group Health Associates customer service besides the phone. Below we list the best ones, by medium.

Group Health Associates Customer Help Desk / Web Support - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Group Health Associates customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Group Health Associates's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Group Health Associates agent. This phone number is Group Health Associates's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 513-872-2031 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Group Health Associates first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Group Health Associates has 1 phone number. It's not always clear what is the best way to talk to Group Health Associates representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Group Health Associates. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Group Health Associates. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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