Greyhound International Customer Service Phone Number

214-849-8100
Calls International Customer Service·See main phone number & contact info
Q:How do I talk to a human at this number?
A:Calling this Greyhound number should go right to a real human being
Q:Is this phone number operational 24 / 7?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.
This is the #3 most popular Greyhound phone number out of 3. Click below to go back to the main customer service number and other contact information:
Greyhound's main customer service phone number

More Greyhound Customer Phone Numbers

800-231-2222 - Customer Service
Main phone number · Toll-free · Just wait on the line · For fares and schedules, press 1. For immigration, press 2. To book a trip, press 3. To find a bus stop, press 4. To track your bus, press 5. For info for first-time travelers, press 6.
More details
800-661-8747 - Canadian Customer Service
Toll-free · Press 2. For Canadian customers · For fares and schedules, press 1. For immigration, press 2. To book a trip, press 3. To find a bus stop, press 4. To track your bus, press 5. For info for first-time travelers, press 6.
More details

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Greyhound phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Greyhound number should go right to a real human being
Here is how our research team describes the way the Greyhound phone system greets you: For fares and schedules, press 1. For immigration, press 2. To book a trip, press 3. To find a bus stop, press 4. To track your bus, press 5. For info for first-time travelers, press 6.
In fact, much of this information on this page is superfluous because this Greyhound phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Greyhound operates the call center for this 214-849-8100 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 14,794 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Greyhound phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Greyhound staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Greyhound is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 14,794 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Greyhound is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Greyhound staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

My Experience Calling Greyhound at this Number

Jan 23, 2024

Even though this number is meant for people outside the United States, calling Greyhound is still productive. However, it can be a repetitive experience. When you call, you're first taken to the automated system and asked where you want to travel from on your trip. Once you offer the city and state, the system asks where you want to travel and what date you wish to leave.

With that information, the system provides you with a quoted price for your trip and offers you the chance to reserve a return trip for a future date. Once all that information is in the system, the system transfers you to a Greyhound customer representative, who reviews all of the information you entered about your travel dates.

Oddly, the representative had me repeat every step of the process when I got on the phone with them. I had to go over my destination, origin city, travel date and time of day I wanted to travel with Greyhound. The representative said that I could travel at several different times of the day and went into full details about each of the stops on the routes I had said I wanted to travel.

During our conversation, I said that I was interested in traveling from Dallas to Chicago. The representative said that such a route would take me 24 hours, including two stops and changing buses in Tulsa and Des Moines. If I did that, it would cost me roughly $79, plus a few fees, including a $20 fee for convenience for booking over the phone. The representative didn't push me to make a sale; he simply presented the necessary information and left me to make a decision on my own.

I said I would think about it and appreciated the information he provided. He thanked me for calling Greyhound and wished me a pleasant day, and the call ended there.

Overall, I thought this was unnecessarily repetitive with the automated system. The system could have been used to create a warm handoff for the representative, who could then quickly get assistance without needing to waste time on getting the same information I had already provided. If the automated system is simply going to go over the same exact information I'd already given it, it doesn't seem to have any real point.

Once I got past the automated system, I found a helpful, professional representative who was able to answer all of my questions and didn't push me to make a decision. I was simply given information and told about any possible surprise fees.

Based on this interaction, I would not hesitate to use this number for services. I thought the service I received was helpful and professional, making for a great experience.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Back to Greyhound's main customer service phone number
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
  1. Greyhound Customer Service Phone & Contact Info › 
  2. International Customer Service