Google Apps Customer Service

Phone Number & Contact Info

Google Apps's Best Phone Number

877-355-5787
Toll-free·Calls Customer Service·Most popular Google Apps number
Q:

How do I talk to a live human at Google Apps?

A:Press 1, 1, then enter Google Access PIN. REQUIRES A PIN NUMBER. PIN is obtained from signing into Google Apps, Clicking Support, Requesting PIN, PIN Good for one hour.
Q:

Does Google Apps offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Google Apps phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, 1, then enter Google Access PIN. REQUIRES A PIN NUMBER. PIN is obtained from signing into Google Apps, Clicking Support, Requesting PIN, PIN Good for one hour.
Below are some clips we've found from Google Apps's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thanks for calling the Google Workspace team. Please enter your support PIN followed by the hash or pound key."
Excerpt from a call with Google Apps
Tuesday, March 19, 2024 12:18 AM

What are the hours and when should I call?

Google Apps operates the call center for this 877-355-5787 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Google Apps phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Google Apps staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Google Apps is Sunday. The most busy day to call is Wednesday, which averages 117% more phone calls by comparison. Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Google Apps

In summation, the best day to call Google Apps is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Google Apps staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Google Apps

If you have time to do a bit of reading before you call Google Apps, we recommend you read over some of our problem-specific articles.

What are Google Apps?

Google Apps is a suite of cloud-based productivity and collaboration tools developed by Google. It includes a wide range of applications designed to enhance productivity, communication, and information sharing among individuals and teams. Google Apps offers essential tools such as Gmail for email, Google Drive for cloud-based storage, and Google Docs for creating and editing documents, spreadsheets, and presentations. It also provides additional applications like Google Calendar for scheduling, Google Meet for video conferencing, and Google Forms for creating and analyzing surveys. With Google Apps, users can store and access their files from anywhere using any device with an internet connection, making it easier to work collaboratively with others in real-time. This suite of apps is suitable for individuals, businesses, educational institutions, and organizations of all sizes, offering a seamless and efficient way to work, communicate, and collaborate.

What is the storage limit for Google Apps?

The storage limit for Google Apps varies depending on the specific plan or subscription you have. For Google Workspace Essentials, Business Starter, and Business Standard plans, each user gets 30GB of storage shared across Gmail and Google Drive. For Business Plus and Enterprise plans, each user receives 5TB of storage or unlimited storage if you have more than 5 users. G Suite Basic and G Suite Business, which are still available for renewal, also provide unlimited storage if you have more than 5 users. Additionally, Google Apps for Education and Google Apps for Nonprofits offer unlimited storage for qualified institutions. It's important to check the storage allocation for the plan you are subscribed to, as well as any potential changes with updates or new offerings from Google.

Is there a cost associated with using Google Apps?

No, there is no cost associated with using Google Apps. Google Apps offers a free version, known as G Suite Basic, which includes essential productivity tools such as Gmail, Calendar, Drive, Docs, Sheets, Slides, and Meet. These applications are accessible via a web browser and can be used by individuals or teams. G Suite Basic also provides a generous amount of cloud storage for files and documents. However, Google also offers a paid version, G Suite Business, which includes additional features like advanced security controls, enhanced administration capabilities, and unlimited cloud storage for larger organizations with more specific needs. The cost for this upgraded version is $12 per user per month. Overall, users have the flexibility to choose the version that suits their requirements and budget.

Top Google Apps customer service problems

Click the link above to get answers to just about any Google Apps customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Google Apps Customer Service Contacts

There are of course other ways to contact Google Apps customer service besides the phone. Below we list the best ones, by medium.

Google Apps Customer Help Desk / Web Support

support.google.com - Customer Service
Ensure you are logged in with a Google Apps administrator account.
As a last, sometimes only, resort- Google Apps customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Google Apps's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Google Apps agent. This phone number is Google Apps's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-355-5787 include and other customer service issues. Rather than trying to call Google Apps first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Google Apps has 1 phone number. It's not always clear what is the best way to talk to Google Apps representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Google Apps. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Google Apps. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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