Georgia Department of Driver Services Customer Service

Phone Number & Contact Info

Georgia Department of Driver Services's Best Phone Number

678-413-8400
Calls Customer Service·Most popular Georgia Department of Driver Services number
Q:

How do I talk to a live human at Georgia Department of Driver Services?

A:Wait until first menu option is read, then press, "2" wait until all menu options are read then press 3.
Q:

Does Georgia Department of Driver Services offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Georgia Department of Driver Services phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Wait until first menu option is read, then press, "2" wait until all menu options are read then press 3.
Below are some clips we've found from Georgia Department of Driver Services's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the Georgia Department of Driver Services. I am George, an automated assistant. Our current hold times to speak with one of our representatives may be long. To save you time, I am here to assist you with scheduling a road test appointment. Answer questions about replacing the license or ID, changing your address, or obtaining a Georgia license for the first time. Let's get started. Please speak clearly using keywords such as schedule an appointment, lost license, or new to Georgia."
Excerpt from a call with Georgia Department of Driver Services
Monday, April 8, 2024 1:45 PM

The first phone menu

"Thank you for calling the Georgia Department of Driver Services contact center. Did you know that you can now schedule automobile and motorcycle road test appointment online, view license and ID requirements, and complete other services at w w w dot d d s dot georgia dot gov, That's w w w dot d d s dot g e o r g I a dot gov. For quality assurance purposes, your call may be monitored or recorded. Our options have recently changed. Please select from the following options and have your driver's license or permit number available. To schedule an appointment or to change an automobile, motorcycle, or CDO road test reservation, or to register for a Georgia motorcycle safety course, press five. For inquiries related to tag and title, please contact your local tag and title office. To repeat these options, press nine.
To determine if a Georgia driver's license is valid, expired, or suspended using our automated status line, press one.
If you're having technical difficulties with your DDS online account, such as password reset and creating an online account, press two."
Excerpt from a call with Georgia Department of Driver Services
Wednesday, May 15, 2024 4:46 PM

What are the hours and when should I call?

Georgia Department of Driver Services operates the call center for this 678-413-8400 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 116 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Georgia Department of Driver Services phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Georgia Department of Driver Services staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Georgia Department of Driver Services is Sunday. The most busy day to call is Wednesday, which averages 3000% more phone calls by comparison. Again, this is based on a sample of 116 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Georgia Department of Driver Services

In summation, the best day to call Georgia Department of Driver Services is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Georgia Department of Driver Services staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Georgia Department of Driver Services

If you have time to do a bit of reading before you call Georgia Department of Driver Services, we recommend you read over some of our problem-specific articles.

What are the fees for obtaining a Georgia driver's license?

The fees for obtaining a Georgia driver's license vary depending on the type of license and your age. For an original Class C driver's license, the fee is $32.00. If you are 64 years old or younger and need to renew your license, the fee is $32.00 as well. However, if you are 65 years old or older, the renewal fee is reduced to $20.00. In addition, there may be additional fees for services such as a knowledge test ($10.00), a road test ($20.00), or a license replacement ($5.00). It's important to note that these fees are subject to change, so it is advisable to refer to the official Georgia Department of Driver Services website or contact them directly for the most up-to-date fee information.

Top Georgia Department of Driver Services customer service problems

Click the link above to get answers to just about any Georgia Department of Driver Services customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Georgia Department of Driver Services, and their purpose. Are any of these similar to the reason you are trying to call?
Submitting medical info for license: "Can I bring it over to the service center?"
- From a call lasting 10m 45s , Jun 11, 2024 8:26 PM
Questions about written exam: "Do we need to take the written test before the road test, or can we take it there on the day of the road test?"
- From a call lasting 9m 50s , May 15, 2024 4:46 PM

Conclusion and closing notes

This is Georgia Department of Driver Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Georgia Department of Driver Services agent. This phone number is Georgia Department of Driver Services's best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 678-413-8400 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Georgia Department of Driver Services first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Georgia Department of Driver Services has 1 phone number. It's not always clear what is the best way to talk to Georgia Department of Driver Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Georgia Department of Driver Services. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Georgia Department of Driver Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Georgia Department of Driver Services Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!