How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Gallagher Basset below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Gallagher Basset phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Follow prompts
Below are some clips we've found from Gallagher Basset's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Gallagher Bassett Medical Bill Processing Center.
To hear this call in English, press one now.
Gallagher Passat.
If you are calling from a rotary phone, please hold for assistance."
Excerpt from a call with Gallagher Basset
Monday, February 12, 2024 6:01 PM
What are the hours and when should I call?
Gallagher Basset operates the call center for this 866-324-5585 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 106 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Gallagher Basset call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Gallagher Basset phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Gallagher Basset staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Gallagher Basset is Friday.The most busy day to call is Monday, which averages 109% more phone calls by comparison.Again, this is based on a sample of 106 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Gallagher Basset is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Gallagher Basset staffs the call center well on Friday.
Why Customers Call Gallagher Basset
If you have time to do a bit of reading before you call Gallagher Basset, we recommend you read over some of our problem-specific articles.
Gallagher Bassett offers a comprehensive range of services tailored to managing and optimizing client's risk management and claims programs. Their services include claims administration, risk control, and information management. With their extensive expertise, Gallagher Bassett helps organizations streamline claims processes, reduce associated costs, and mitigate risks. Their claims administration encompasses all aspects of managing claims, including investigation, settlement, and recovery. Risk control services focus on analyzing and minimizing potential risks through programs such as safety assessments, audits, and training. Gallagher Bassett's information management systems provide clients with real-time access to claims data, empowering them to make informed decisions. Overall, their holistic approach and cutting-edge technology enable organizations to enhance efficiency, productivity, and ultimately, improve their bottom line.
Gallagher Bassett prides itself on delivering exceptional customer satisfaction to its clients. While specific figures are not mentioned on their FAQ page, the company emphasizes its commitment to customer service and meeting client expectations. With a comprehensive network of resources and experienced professionals, Gallagher Bassett strives to provide outstanding claims management and risk solutions. By focusing on understanding individual client needs and providing personalized support, they aim to ensure high levels of satisfaction. Through ongoing communication, collaboration, and innovative technology, Gallagher Bassett continually improves its services and maintains strong relationships with its clients, reinforcing its dedication to customer satisfaction.
Gallagher Bassett handles a wide range of insurance types to meet the needs of diverse businesses and industries. Our comprehensive services span various sectors, including property and casualty, general liability, workers' compensation, professional liability, and employee benefits. Whether you require coverage for property damage, bodily injury, errors and omissions, or medical claims, Gallagher Bassett can provide tailored solutions and exceptional claims management. Our unmatched expertise extends to managing claims for auto and fleet, healthcare, construction, retail, and many other industries. With a focus on risk management, cost containment, and efficient claims handling, Gallagher Bassett is equipped to handle various insurance types and deliver industry-leading solutions to support our clients' diverse risk management needs.
Click the link above to get answers to just about any Gallagher Basset customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Gallagher Basset is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Gallagher Basset customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Gallagher Basset's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Gallagher Basset agent. This phone number is Gallagher Basset's best phone number because 10,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-324-5585 include and other customer service issues. Rather than trying to call Gallagher Basset first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Gallagher Basset has 2 phone numbers. It's not always clear what is the best way to talk to Gallagher Basset representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Gallagher Basset. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Gallagher Basset. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.