Frontier Communications Business Accounts Phone Number

What It's Like to Call Frontier Communications Phone Number 800-921-8102

By Adam Goldkamp

Oct 3, 2023

Frontier Communications does have live agents, but first, you have to work your way through an intricate directory. Interestingly enough, some of the directory has a responsive AI messaging system and other parts don't. I'm not sure why they wouldn't use the same technology for the entire directory, or if they're in the process of updating or something. It's odd, but either way, it's possible to talk to a live agent via this number if you're willing to hang in there and wait. Once you get through the directory there's a callback service, so that's also nice if you aren't the type of person who likes to hang around waiting on hold. 

When you first call Frontier Communications a friendly automated voice thanks you for calling and reminds you that your call could be recorded. Then, the messaging agent asks, "Do you need to pay your bill or need help getting a service fixed? Download the app and manage our account, and make payments." It also suggests that people can go to their website. 

Next, the automated AI system asks, "How Can I Help You?" This part mildly confused me because right after asking that question, a Spanish message played and I wasn't sure if I was supposed to respond. So I spoke into the silence and said, "I have a question." It then asked me specifically, "What is your question?"

This time I told it, "I want to inquire about a new service." It responded that it could get me to a customer consultant who could help me with my request. However, it didn't directly send me to a representative. Instead, it asked if I'd already had service with Frontier or not. I answered no, and it queried whether I was calling about a home or business. 

I answered that it was for my home, and it asked me for a five-digit zip code. Once it got my zipcode, the system told me to wait a minute while it connected me, but I still didn't get directly to a customer agent at that stage. 

Instead, there was a warning message that informed this part of the phone call couldn't accept voice-enabled commands and I should use my keypad. Then, I was told another time to wait while the call was connected. Once again though, I was led to more prompts and not an agent. It explained, if I was a current customer or had a pending order, press 1. If I am purchasing a new service for home use, press 2. For business users, press 3. For all other questions press 4. 

I pressed 2 since I wanted to talk to someone about home service, and then had to enter my five-digit zip code again. Finally, it said I'm transferring your call and gave me an estimated wait time of an hour. The good thing is that it offered a callback service, which I used. About ten minutes later, I got a call back. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Frontier Communications's 800-921-8102 Business Accounts Number

This Frontier Communications phone number is ranked #2 out of 4 because 48,300 Frontier Communications customers tried our tools and information and gave us feedback after they called. The reason customers call 800-921-8102 is to reach the Frontier Communications Business Accounts department for problems like Technical Support, Lower my bill, Change Plan, Cancel Plan, Make a Payment. As far as we can tell, Frontier Communications has call center locations in Texas and you can call during their open hours 24 hours, 7 days. Frontier Communications has 4 phone numbers and 6 different ways to get customer help. We've compiled information about 800-921-8102 and ways to call or contact Frontier Communications with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Frontier Communications

Calling Frontier Communications at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-921-8102. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Frontier Communications Business Accounts agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Frontier Communications Once on the phone with Frontier Communications's Business Accounts department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Frontier Communications in General

While 800-921-8102 is Frontier Communications's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-921-8101 is their best customer phone number overall, and we have put together a comparison of their 6 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Frontier Communications help by calling them, is that other customers give their customer support at this number a 77% score for their communication skills and a 74% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Other Frontier Communications Info

More Company Phone Numbers