Florida Highway Patrol Customer Service

Phone Number & Contact Info

Florida Highway Patrol's Best Phone Number

Toll-free·Calls Customer Service·Most popular Florida Highway Patrol number

How do I talk to a live human at Florida Highway Patrol?

A:Direct to highway patrol dispatch

Does Florida Highway Patrol offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Thursday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Florida Highway Patrol phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to highway patrol dispatch
Below are some clips we've found from Florida Highway Patrol's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"You have reached the Florida Highway Patrol, Tallahassee Regional Communications Center. For law enforcement. If this is an emergency, please hang up and dial nine one one. To continue in Spanish, please press two. If you are calling to report a traffic crash, or highway violence, press eight."
Excerpt from a call with Florida Highway Patrol
Monday, February 5, 2024 5:22 AM

The first phone menu

"You have reached the Florida Highway Patrol Tallahassee Regional Communications Center. For state law enforcement. If this is an emergency, please hang up and dial nine one one. For further information about the Florida Highway Patrol, you may wish to visit our website at w w w dot s l h s m v dot gov forward slash s h p.
To continue in Spanish, please press two.
If you are calling to report a traffic crash or highway violence, press eight.
To reach a system directory, press nine.
For Florida Highway Patrol crash records, press four."
Excerpt from a call with Florida Highway Patrol
Wednesday, March 27, 2024 7:30 PM

What are the hours and when should I call?

Florida Highway Patrol operates the call center for this 800-459-6861 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Florida Highway Patrol phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Florida Highway Patrol staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Florida Highway Patrol is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Florida Highway Patrol

In summation, the best day to call Florida Highway Patrol is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Florida Highway Patrol staffs the call center well on Thursday.

Why Customers Call Florida Highway Patrol

If you have time to do a bit of reading before you call Florida Highway Patrol, we recommend you read over some of our problem-specific articles.

What is the role of the Florida Highway Patrol?

The primary role of the Florida Highway Patrol (FHP) is to ensure public safety and maintain traffic enforcement on the state's roadways. Through proactive policing and enforcement initiatives, FHP aims to reduce traffic crashes, injuries, and fatalities. FHP troopers are responsible for enforcing traffic laws, investigating traffic crashes, and providing assistance to motorists in need. Additionally, they actively promote highway safety education and awareness programs within communities. FHP's jurisdiction covers all state and interstate highways, allowing them to handle a wide range of traffic-related incidents, from issuing citations for traffic violations to responding to emergencies. By emphasizing traffic safety and preserving order on Florida's roads, FHP plays a crucial role in protecting and serving the public.

What are the requirements to become a Florida Highway Patrol Trooper?

To become a Florida Highway Patrol Trooper, applicants must meet certain requirements. Firstly, individuals must be at least 19 years old and possess a high school diploma or equivalent certification. They must also have a valid driver's license and maintain a clean driving record. Physical fitness is crucial, as candidates must pass the Physical Abilities Test and a medical examination. Additionally, they must successfully complete the Criminal Justice Basic Abilities Test and earn at least 60 semester hours of college credit from an accredited institution. Successful applicants will undergo background checks, a polygraph examination, and a drug test. They must also pass a structured interview, psychological evaluation, and a rigorous training academy. Overall, aspiring Florida Highway Patrol Troopers need a combination of education, physical fitness, and good character to fulfill the requirements.

Can I find traffic conditions and road closures on the FHP website?

Yes, you can find the latest traffic conditions and road closures on the Florida Highway Patrol (FHP) website. Our website provides real-time updates on traffic incidents, congestion, accidents, and any temporary road closures due to construction or other events. By visiting our site, you will have access to a live interactive map that displays current traffic conditions, road closures, and any detours that may be in place. Additionally, our website also offers information on statewide weather conditions, travel advisories, and any significant delays or diversions on major highways. Stay informed and plan your journey ahead by utilizing the FHP website to ensure a safe and efficient travel experience on Florida's roadways.

Top Florida Highway Patrol customer service problems

Click the link above to get answers to just about any Florida Highway Patrol customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Florida Highway Patrol, and their purpose. Are any of these similar to the reason you are trying to call?
Retrieve son's property: "I'm trying to find out who has my son's personal property from a traffic accident."
- From a call lasting 6m 16s , Feb 28, 2024 3:43 PM
Safety concerns at crosswalk: "There are safety concerns at the crosswalk near where I live in Eatonville."
- From a call lasting 5m 20s , Feb 17, 2024 2:45 AM
Reporting accident and waiting: "Someone ran into us, hit cars, and ran into the building, we've been waiting two hours."
- From a call lasting 2m 45s , Feb 11, 2024 6:17 PM
Son in jail, truck taken: "My son called me from jail, and can you tell me maybe what's going on?"
- From a call lasting 13m 43s , Feb 5, 2024 5:22 AM
Checking on brother in hospital: "I just wanted to check to make sure he hasn't had an accident."
- From a call lasting 6m , Jan 21, 2024 12:28 AM

More Florida Highway Patrol Customer Service Contacts

There are of course other ways to contact Florida Highway Patrol customer service besides the phone. Below we list the best ones, by medium.

Florida Highway Patrol Customer Email Addresses

FHP@flhsmv.gov - Customer Service
Use this address to email them for support
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Florida Highway Patrol will reply our your email.

Florida Highway Patrol Customer Help Desk / Web Support

flhsmv.gov - Customer Service
Use this link to get help online
As a last, sometimes only, resort- Florida Highway Patrol customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Florida Highway Patrol's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Florida Highway Patrol agent. This phone number is Florida Highway Patrol's best phone number because 552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-459-6861 include and other customer service issues. Rather than trying to call Florida Highway Patrol first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Florida Highway Patrol has 1 phone number. It's not always clear what is the best way to talk to Florida Highway Patrol representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Florida Highway Patrol. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Florida Highway Patrol. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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