How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this ESPN.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-6.
Here is how our research team describes the way the ESPN.com phone system greets you: For streaming questions, press 1. For member name or password questions, press 2. For ESPN Plus questions, press 3. For ESPN.com questions, press 4. For radio questions, press 5. For fantasy games questions, press 6.
Below are some clips we've found from ESPN.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting ESPN fan support.
Please note, if your question is regarding the ESPN Bet app, ESPN Bet account information, how to bet, or responsible gaming, please contact ESPN Bet directly at support at e s p n bet dot com.
Or by starting a live chat with customer support at e s p n bet dot com.
Please note, for all ESPN plus subscription inquiries, press three.
For questions about streaming on ESPN dot com or the for questions and immediate assistance regarding ESPN Plus, please go to help dot e s p n plus dot com.
For the most current frequently asked questions.
Hi. This is Jeff of ESPN Plus. May I have your name, please?
Sheryl. Am I correct?"
Excerpt from a call with ESPN.com
Sunday, January 7, 2024 6:11 PM
The first phone menu
"Thank you for contacting ESPN fan support.
Please note, if your question is regarding the ESPN Bet app, ESPN Bet account information, how to bet, or responsible gaming, please contact ESPN Bet directly at support at ESPN Bet dot com or by starting a live chat with customer support at e s p n bet dot com.
For any ESPN TV or radio questions, press five.
For questions regarding Fantasy games, press six.
To repeat these options, press pound.
ESPN Plus
Please note, for all ESPN plus subscription inquiries, press three.
For questions about streaming on ESPN dot com or the ESPN app, press one."
Excerpt from a call with ESPN.com
Friday, March 22, 2024 5:41 PM
After you press 1
"For help with your ESPN not in a hurry?
For any ESPN streaming questions, you can select settings within the app.
And tap ESPN app support to text us live or just click chat at the bottom of any ESPN related FAQ.
On support dot ESPN dot com.
To repeat that information, press one.
If you would like to speak with an agent, press zero."
Excerpt from a call with ESPN.com
Friday, April 5, 2024 11:27 PM
What are the hours and when should I call?
ESPN.com operates the call center for this 888-549-3776 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 276 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ESPN.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ESPN.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ESPN.com is Sunday.The most busy day to call is Monday, which averages 114% more phone calls by comparison.Again, this is based on a sample of 276 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call ESPN.com is Wednesday.
Why call this ESPN.com number?
Below is a sample of recent calls to ESPN.com, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel ESPN streaming subscription: "I signed up for ESPN streaming, and I'd like to cancel my subscription."
- From a call lasting 9m 44s , Apr 12, 2024 4:25 PM
Technical issue accessing content: "I'm trying to watch a PGA event, and I keep getting a 'page not found' error."
- From a call lasting 14m 41s , Apr 7, 2024 4:37 PM
Language selection issue: "Why can't I get the prelims in English on my TV?"
- From a call lasting 16m , Apr 7, 2024 1:33 AM
Trouble accessing tournament bracket: "I can't get the six digit code to reset my password and join a group for the NCAA men's bracket."
- From a call lasting 11m 26s , Mar 19, 2024 3:03 PM
Request to cancel subscription: "I want to cancel immediately because the advertising was different from what was available on the ESPN app."
- From a call lasting 10m 15s , Mar 15, 2024 11:44 PM
Upset about missing content: "I'm very upset that they didn't show the nugget he gave, instead they're showing some college game."
- From a call lasting 5m 21s , Mar 14, 2024 12:57 AM
Access issue with SECN Plus: "I'm trying to watch my LSU baseball game but I'm getting locked out of SECN Plus because I live in Louisiana and only have SECN."
- From a call lasting 5m 40s , Mar 12, 2024 11:02 PM
Clarifying event times: "I'm looking at the screen now, it says five PM, but I know the game is at eight o'clock."
- From a call lasting 11m 32s , Mar 1, 2024 2:24 PM
Language preference change: "Miss Ever. Just the Spanish."
- From a call lasting 1m 9s , Feb 29, 2024 2:47 PM
Trouble logging into account: "I tried logging into my ESPN account and it's telling me actually, I don't know."
- From a call lasting 10m 30s , Feb 28, 2024 8:29 PM
More Ways to Contact ESPN.com Customer Service
There are of course other ways to contact ESPN.com customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- ESPN.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is ESPN.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ESPN.com agent. This phone number is ESPN.com's best phone number because 10,488 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-549-3776 include Cancel an Order, Refund, Update Info, Place an Order, Setup Account and other customer service issues. Rather than trying to call ESPN.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, ESPN.com has 1 phone number. It's not always clear what is the best way to talk to ESPN.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ESPN.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ESPN.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.