ESPN.com Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at ESPN.com?
Q:
Does ESPN.com offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 57 seconds. The longest hold times are on Sunday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for ESPN.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this ESPN.com phone number to document the phone system.
Here is how our research team describes the way the ESPN.com phone system greets you: For streaming questions, press 1. For member name or password questions, press 2. For ESPN Plus questions, press 3. For ESPN.com questions, press 4. For radio questions, press 5. For fantasy games questions, press 6.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-6.
Below are some clips we've found from ESPN.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting ESPN fan support.
Please note, if your question is regarding the ESPN Bet app, ESPN Bet account information, how to bet, or responsible gaming, please contact ESPN Bet directly at support at e s p n bet dot com.
Or by starting a live chat with customer support at e s p n bet dot com.
Please note, for all ESPN plus subscription inquiries, press three.
For questions about streaming on ESPN dot com or the for questions and immediate assistance regarding ESPN Plus, please go to help dot e s p n plus dot com.
For the most current frequently asked questions.
Hi. This is Jeff of ESPN Plus. May I have your name, please?
Sheryl. Am I correct?"
Excerpt from a call with ESPN.com
Sunday, January 7, 2024 6:11 PM
The first phone menu
"Thank you for contacting ESPN fan support.
Please note, if your question is regarding the ESPN Bet app, ESPN Bet account information, how to bet, or Responsible Gaming, please contact ESPN Bet directly at support at ESPN vet dot com or by starting a live chat with customer support at e s p n bet dot com.
For any ESPN TV or radio questions, press five.
For questions regarding Fantasy games, press six.
To repeat these options, press pound.
ESPN Plus
Please note, for all ESPN plus subscription inquiries, press three.
For questions about streaming on ESPN dot com or the ESPN app, press one."
Excerpt from a call with ESPN.com
Friday, June 7, 2024 1:00 AM
After you press 1
"For not in a hurry?
For any ESPN streaming questions, you can select settings within the app.
And tap ESPN app support. To text us live, or just click chat at the bottom of any ESPN related FAQ on support, dot ESPN dot com.
To repeat that information, press one.
If you would like to speak with an agent, press zero."
Excerpt from a call with ESPN.com
Saturday, May 18, 2024 1:20 AM
What are the hours and when should I call?
ESPN.com operates the call center for this 888-549-3776 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 503 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the ESPN.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ESPN.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ESPN.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ESPN.com is Sunday. The most busy day to call is Monday, which averages 74% more phone calls by comparison. Again, this is based on a sample of 503 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Busiest
- Tue
- Wed
- Thu
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Sunday, which is 590% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
- Sun
- Longest
- Mon
- Tue
- Wed
- Thu
- Shortest
- Fri
- Sat
The best time to call ESPN.com
In summation, the best day to call ESPN.com is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that ESPN.com staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call ESPN.com
Below is a sample of recent calls to ESPN.com, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting transfer to ESPN: "Can you transfer me to ESPN vet so I can talk to somebody?"- From a call lasting 3m 3s , Jul 17, 2024 4:17 PM
Billing inquiry: "I'm showing that I'm being charged for ESPN plus, and I have a Hulu bundle that includes ESPN plus."- From a call lasting 12m 43s , Jul 9, 2024 9:59 PM
Billing inquiry: "I was trying to log in, but it's asking for a payment."- From a call lasting 10m 47s , Jul 6, 2024 7:23 PM
Account reactivation assistance: "I tried updating my credit card but it's not working, I need help to reactivate my ESPN Plus account for two different email addresses."- From a call lasting 5m 55s , Jul 4, 2024 3:28 PM
Technical issues with account: "Every time I pay for something, for some reason, I have this ESPN plus Hulu Disney thing, and it never stays logged in."- From a call lasting 21m 56s , Jun 30, 2024 1:35 AM
Confusion with ESPN subscription: "I just joined Hulu and ESPN but all I see is ESPN plus, and I only get ESPN."- From a call lasting 4m 35s , Jun 27, 2024 9:08 PM
Adding new league member: "I'm calling you guys in desperate need of help or else I won't have a football season."- From a call lasting 10m 22s , Jun 26, 2024 6:42 PM
More ESPN.com Customer Service Contacts
There are of course other ways to contact ESPN.com customer service besides the phone. Below we list the best ones, by medium.
ESPN.com Customer Help Desk / Web Support
As a last, sometimes only, resort- ESPN.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is ESPN.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ESPN.com agent. This phone number is ESPN.com's best phone number because 10,488 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-549-3776 include Cancel an Order, Refund, Update Info, Place an Order, Setup Account and other customer service issues. Rather than trying to call ESPN.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, ESPN.com has 1 phone number. It's not always clear what is the best way to talk to ESPN.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ESPN.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ESPN.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.