Updated

ESPN.com Customer Service

Phone Number & Contact Info

ESPN.com's Best Phone Number

888-549-3776
Toll-free·Calls Customer Service·Most popular ESPN.com number
Q:

How do I talk to a live human at ESPN.com?

A:Must choose an option 1-6.
Q:

Does ESPN.com offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this ESPN.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-6.
Here is how our research team describes the way the ESPN.com phone system greets you: For streaming questions, press 1. For member name or password questions, press 2. For ESPN Plus questions, press 3. For ESPN.com questions, press 4. For radio questions, press 5. For fantasy games questions, press 6.
Below are some clips we've found from ESPN.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for contacting ESPN fan support. Please note, if your question is regarding the ESPN Bet app, ESPN Bet account information, how to bet, or responsible gaming, please contact ESPN Bet directly at support at e s p n bet dot com. Or by starting a live chat with customer support at e s p n bet dot com. Please note, for all ESPN plus subscription inquiries, press three. For questions about streaming on ESPN dot com or the for questions and immediate assistance regarding ESPN Plus, please go to help dot e s p n plus dot com. For the most current frequently asked questions. Hi. This is Jeff of ESPN Plus. May I have your name, please? Sheryl. Am I correct?"
Excerpt from a call with ESPN.com
Sunday, January 7, 2024 6:11 PM

The first phone menu

"Thank you for contacting ESPN fan support. Please note, if your question is regarding the ESPN Bet app, ESPN Bet account information, how to bet, or responsible gaming, please contact ESPN Bet directly at support at ESPN vet dot com or by starting a live chat with customer support at e s p n bet dot com.
Please note, for all ESPN plus subscription inquiries, press three.
For questions about streaming on ESPN dot com or the ESPN app, press one."
Excerpt from a call with ESPN.com
Wednesday, May 8, 2024 1:12 AM

After you press 1

"For not in a hurry? For any ESPN streaming questions, you can select settings within the app. And tap ESPN app support. To text us live, or just click chat at the bottom of any ESPN related FAQ on support, dot ESPN dot com.
To repeat that information, press one.
If you would like to speak with an agent, press zero."
Excerpt from a call with ESPN.com
Saturday, May 18, 2024 1:20 AM

What are the hours and when should I call?

ESPN.com operates the call center for this 888-549-3776 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 327 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ESPN.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ESPN.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call ESPN.com is Wednesday. The most busy day to call is Monday, which averages 113% more phone calls by comparison. Again, this is based on a sample of 327 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call ESPN.com

In summation, the best day to call ESPN.com is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that ESPN.com staffs the call center well on Wednesday.

Why Customers Call ESPN.com

Below is a sample of recent calls to ESPN.com, and their purpose. Are any of these similar to the reason you are trying to call?
Issues with ESPN Plus blackout: "Why would it be blacked out if I'm paying for the service?"
- From a call lasting 5m 41s , May 26, 2024 6:44 PM
Trouble streaming game on TV: "I'm having difficulty connecting to ESPN on my TV, it says the game has not started but I'm listening to it on the radio."
- From a call lasting 15m 59s , May 18, 2024 1:29 AM
Trouble accessing ESPN Plus: "When we try to bring up ESPN on the Fire Stick, it's just giving me a blank screen."
- From a call lasting 13m 30s , May 13, 2024 12:08 AM
Updating contact information: "I need to change my old phone number to my new one for my ESPN Plus subscription."
- From a call lasting 5m 6s , May 8, 2024 1:12 AM
Cancel ESPN streaming subscription: "I signed up for ESPN streaming, and I'd like to cancel my subscription."
- From a call lasting 9m 44s , Apr 12, 2024 4:25 PM
Technical issue accessing content: "I'm trying to watch a PGA event, and I keep getting a 'page not found' error."
- From a call lasting 14m 41s , Apr 7, 2024 4:37 PM
Language selection issue: "Why can't I get the prelims in English on my TV?"
- From a call lasting 16m , Apr 7, 2024 1:33 AM
Trouble accessing tournament bracket: "I can't get the six digit code to reset my password and join a group for the NCAA men's bracket."
- From a call lasting 11m 26s , Mar 19, 2024 3:03 PM
Request to cancel subscription: "I want to cancel immediately because the advertising was different from what was available on the ESPN app."
- From a call lasting 10m 15s , Mar 15, 2024 11:44 PM
Upset about missing content: "I'm very upset that they didn't show the nugget he gave, instead they're showing some college game."
- From a call lasting 5m 21s , Mar 14, 2024 12:57 AM

More ESPN.com Customer Service Contacts

There are of course other ways to contact ESPN.com customer service besides the phone. Below we list the best ones, by medium.

ESPN.com Customer Help Desk / Web Support

support.espn.com - Customer Service
Customer service online support
As a last, sometimes only, resort- ESPN.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is ESPN.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ESPN.com agent. This phone number is ESPN.com's best phone number because 10,488 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-549-3776 include Update Info, Cancel an Order, Refund, Place an Order, Setup Account and other customer service issues. Rather than trying to call ESPN.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, ESPN.com has 1 phone number. It's not always clear what is the best way to talk to ESPN.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for ESPN.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ESPN.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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