ESPN.com Customer Service Issues

I want to address all NFL players, especially those upset about the game changes. Please take a step back and consider the real impact. You are constantly watched by a large audience in the US, even more than our President. Complaining about changing game days due to safety concerns sends a message that may not set a good example, especially during the pandemic. I apologize for being direct, but I hope you understand my point. Best of luck to all of you. Thank you. - Pearl W. from Union Gap, WA

I am having trouble accessing my ESPN Fantasy Football league due to an email change. My previous email is no longer valid, and I have been removed from the league. The league manager, Pete Ferguson, has reimbursed me under my new email, but I am unable to sign up for the new season on the ESPN Fantasy Football app. I urgently need assistance to be re-invited to the league to make necessary lineup changes because of COVID protocols. Please help me rejoin the league promptly. Thank you in advance for your assistance. - Scott

I signed up for ESPN+ today at $6.99 per month. However, after not being able to watch the Dolphins/St. Louis games, I decided to cancel. I was shocked to discover that I was billed for the whole year. This was just a trial for me, and I never intended to commit to a yearly subscription. I would really appreciate it if you could correct this mistake and only bill me for the month. Thank you for your help. -Karen C.

I've noticed that the messages on the back of NFL helmets tend to be negative. While causes like ending racism and supporting Black Lives Matter are crucial, I haven't seen many positive messages besides the Dallas Cowboys' helmets simply saying "COWBOYS." It's refreshing to see a team focus solely on their professionalism and purpose in the league. The lack of uplifting messages made me reflect on the impact of such displays, especially when compared to past experiences like a tasteless event at a Predators game. Expressing opinions is important, but maybe the NFL and ESPN could consider incorporating more positive and unifying messages. As someone who has been wounded in service, I believe it's vital to promote messages that bring people together rather than further divide them. A simple message like "Thanks, Mom" could go a long way in fostering unity and positivity.

I wanted to share more about my previous experience. The marketing manager of the Nashville Predators reached out to me directly to apologize for the incident. We had a total of 4 phone calls where he expressed his regret for the marketing misstep. What stood out to me was a corporate vice president of a major sports franchise taking the time to address an issue with an everyday person like me. It's worth considering how these big organizations engage with their audience. It reminded me of a time when jerseys in the NFL and collegiate sports didn't have player names on them, emphasizing the team as a whole. This personal interaction made me reflect on the way sports used to be. Does anyone else remember Don Meredith and that era?

I subscribed to ESPN+ based on the promise of never missing a live sports game, including NHL hockey. However, when I tried to watch a live Kraken hockey game, I received a childish cartoon play-by-play and was informed that the game was blacked out in my area. After investigating, I discovered that many games are blacked out in my region with ESPN+. As ESPN+ is not delivering the services as advertised, I am requesting a full refund from ESPN+. Thank you.

I was rather disappointed by the recent occurrence on ESPN during the college football national championship game. A political advertisement was aired featuring Arizona senatorial candidate Jim Lamon saying “Let’s go Brandon,” which is widely known to be a derogatory phrase towards President Joe Biden. This should not have been permitted, especially during a family-oriented event like a college football game. I am a fan of college football and the NFL and enjoy watching them on ESPN, despite some minor criticisms. Witnessing such inappropriate content during an otherwise enjoyable game was disheartening. It would be beneficial for ESPN to reassess its policies and issue an apology for allowing such content to be broadcasted. It raises the question of whether decency standards are still being upheld. Sincerely, Dan P. [redacted] [redacted]

During the OSU vs Florida State softball game on 4/28/22, the female announcer displayed a continuous bias against the OSU Cowgirls, criticizing their performance and individual players while favoring Oklahoma University. This treatment was disrespectful considering the Cowgirls are ranked #1 in the Big 12 and #4 nationally. The announcer's lack of recognition for their achievements was unacceptable. The presence of an OSU alumna as the second announcer highlighted the unfairness endured by the Cowgirls. The commentary should provide a fair assessment of both teams. Kindly look into this matter. Regards, Donna S. & Thomas C.

Dear Forum Members, I am frustrated when watching games on ESPN due to the excessive off-topic commentary by the announcers. It distracts from the game, and even muting the TV becomes necessary to focus on the actual play. As a St. Louis Cardinals fan, I want to enjoy the game without unnecessary chatter. It would be helpful if some guidelines could be put in place to ensure that the focus remains on the game itself. Thank you for listening. Sincerely, M Conner

The criticism towards Sarah Spain and ESPN for their views on the Tampa Bay Rays situation is concerning. The demand for players to wear a "gay patch" on their uniform clashes with religious beliefs. It's essential to respect individual convictions without enforcing personal opinions. Maintaining a balance between inclusivity and honoring diverse beliefs is crucial for a harmonious society. Let's strive to uphold freedom of expression without infringing on others' principles.

I was charged twice for the UFC fight on Saturday. I purchased it before the main card started, and an error on my phone made it seem like the transaction failed so I couldn't watch it. After confirming my bank account, I saw it didn't go through. Later, I successfully purchased it with the same account and watched it. However, checking my bank today, I noticed the double charge. One was from Apple Pay when I first tried to buy it and the other from ESPN when I bought it from a computer. Both charges are linked to the same ESPN account, so I shouldn't have been able to buy it again. I'm requesting a refund for one of the charges. Please ask if more information is needed. Thank you. My account is under [redacted]

I recently watched Max Kellerman's weekly boxing show and learned about a potential opportunity to watch the ESPN+/Top Rank/PPV boxing event for free via a specific link. I tried accessing it but could not due to my unavailable computer and the event being over. Concerned about being inadvertently charged, as an ESPN+ subscriber, I wanted to confirm if the free offer was still valid over 12 hours post the fight. I want to ensure that others don't face unexpected charges as well. If the free event access is still ongoing, I request clarity on its validity period. If the offer has expired, I urge transparency to avoid billing misunderstandings for ESPN+ subscribers and non-subscribers alike. Thank you for addressing this matter. Please note my contact preference is through email or landline calls only as my cell phone is not operational.

I am seeking help with canceling my ESPN Plus subscription and obtaining a refund for the recent charge from my bank account. I reside in Georgia (the country) and realized shortly after signing up that ESPN Plus is not accessible in my area. Therefore, I took immediate action to delete my account. Yet, I faced difficulties logging in to cancel the subscription prior to the payment being taken from my account. I respectfully ask for your aid in resolving this matter. I have not made any use of the subscription and would be thankful for a refund of the deducted amount from my bank account.

I am writing to request the cancellation of my ESPN Plus subscription. I recently discovered that ESPN Plus is not available in my region, Georgia (the country). I promptly deleted my account, but I was unable to cancel the subscription before a payment was processed. I have not used the subscription and would appreciate a refund for the deduction from my bank account. I apologize for any inconvenience and hope for a prompt resolution.

I have an ESPN membership that costs $98.99, set to renew on November 22, [redacted]. I spoke with an ESPN representative on Friday evening, but he did not return my call as promised at 7 AM this morning, Saturday. There is a fight coming up this evening at 10 PM that I would like to watch. I am being asked to pay $[redacted] for the fight and commit to the $98.99 membership renewal. I do not wish to renew the membership in November [redacted] but would like to watch the fight that I am entitled to.

I'm currently watching the Texas and Alabama game on ESPN2. I have a question for you. Why does a third of my screen feature the announcers? While they are doing a good job, I didn't tune in to see them. I enjoy hearing their commentary, but I'm not interested in watching them hold microphones for hours. It's especially challenging to see the action on the field when they take up so much space on the screen. Just some feedback for you to consider.