ESPN.com Customer Service Issues

I want to bring to your attention that there have been over [redacted] reported cases of students from FSU testing positive for the Coronavirus recently. These students attended a football game at FSU where safety protocols like mask-wearing and social distancing were not enforced. It is concerning that there was no supervision at the game to ensure compliance with these safety measures. I have reached out to the college president to express my concerns about this situation and question why precautions were not taken before the event. It is unclear at this point where the responsibility lies - whether it's with the coaches, the board, the university president, or the students themselves. As a concerned grandparent of an FSU student, I am worried about their well-being. Thankfully, my granddaughter decided not to attend the game, understanding the risks involved. I urge the media to shed light on this distressing issue at FSU. Best regards, Sandra B.

I am requesting two updates for UL Monroe's [redacted] football recruits. First, please remove A. Edward Bobino, DT from Huntsville HS in TX, from the commit page. Second, kindly add the following recruits with their evaluations: A. Nahjee Adams, RB from Easton Area HS in PA. B. Wrook Brown, ATH from Salado HS in TX. C. Jayden McDonald, ATH from Salem HS in VA. D. Jorden McDonald, ATH from Salem HS in VA. E. Zequarrius Rhone, ATH from Many HS in LA. F. Zach Shaw, DTQB from Ouachita Parish HS in Monroe, LA. G. Mason Woods, ILB from Gar-Field HS in Woodbridge, VA.

Who was the color commentator for the BYU - Texas State game? At the end of the game, he criticized BYU for trying to score late and throwing late in the game. Doesn't he realize that points in a short season are crucial for making it to the final four? Clemson had a mediocre game, while Ohio State won big, and points make a difference. Scoring against teams you should beat showcases your dominance. It's essential in comparing BYU to other teams. While Clemson had a so-so game and Miami had a horrible game, no one questioned Ohio State for running up the score. Scoring points is how you earn recognition and respect this season. Please inform the play-by-play guy from tonight's BYU game that he was wrong to question BYU's efforts to score. That's how teams get noticed and respected. Steve Spurrier never lost a title for scoring points. Let him know he did a terrible job tonight.

I have reached my limit with all the frustration surrounding the current issues. I believe that all lives matter. It is essential to address the challenges within the Black Family and promote accountability for breaking the law. The George Floyd case was undoubtedly murder, and it's crucial to acknowledge that. However, we must also consider all aspects, such as Mr. Floyd's drug use. Each case has its own details, like the incident in Missouri where there was an attempt to take the officer's gun. It's important to focus on sports rather than getting involved in political and social justice matters. We should advocate for obeying the law to avoid dangerous situations, especially when confronted by law enforcement. Constant commercials about Black Lives Matter, which might have concerning ideologies, can be overwhelming. It's imperative to understand the concerns being raised.

I find it frustrating that athletes and commentators frequently discuss racial issues instead of focusing on sports during games. I believe their job is to play sports, not engage in political discussions. The ongoing mention of these topics seems inappropriate and potentially racist to me. If it continues, I will consider taking legal action against ESPN.

I had a disappointing experience where my friends and I were unable to watch the Poirier McGregor 2 fight on ESPN+ as my account went inactive right before the main event. Despite checking my internet connection and finding everything else working fine, the ESPN+ server error persisted. I reached out to customer service, waited for 37 minutes, only to be told they couldn't assist me. Many others seemed to be facing the same issue online. I am a customer who sincerely hopes for compensation or reimbursement for the event we missed due to this technical glitch. Sincerely, Forrest P.

I purchased UFC [redacted] using my ESPN Plus account, but I experienced server issues that prevented me from watching the fight. The system redirected me to a page offering a yearly subscription, which was unnecessary as I already pay $5 monthly for ESPN Plus. I later found out that the servers were down on the entire west coast, causing many viewers to miss the fight. As an army member stationed at Ft. Irwin, California, it is frustrating to be charged twice for a fight I couldn't even watch and to be coerced into a yearly subscription. I request a refund for both transactions promptly, as this situation is unacceptable. I had an existing account and did not want the yearly subscription. Please contact me at your earliest convenience.

I attempted to sign up for the PPV deal but encountered issues. Despite reaching out to customer service for assistance in correcting the price, both via email and phone calls, I did not receive any helpful response. I am seeking a refund for the $59.99 charge as I had ESPN+ for less than 24 hours, and the PPV event should have been $29.99, not $69.99. This discrepancy amounts to an extra $40. When promotional deals are advertised, they should be honored, and customer service should be efficient in rectifying such issues promptly. Regrettably, the individual I conversed with only advised restarting the app rather than addressing the pricing matter directly. Overall, this experience has left me feeling dissatisfied.

ESPN only airs NCAA Wrestling coverage one day a year. Last night, they chose to show a NIT basketball game over the scheduled Championship Finals. It's disappointing that networks like ESPN and universities like Stanford ignore the beauty of wrestling and the qualities it represents. I'm Jim Mauldin, a [redacted] NCAA Division II Academic All-American and wrestler at Longwood College.

I wanted to watch the Utah Jazz play the LA Clippers basketball game. I found out that ESPN was broadcasting it, so I downloaded the ESPN app, paid a yearly subscription fee of $59.99, but could only watch until the score was UJ 10 LAC 2. I was then redirected to MLB content, saw snippets of Rudy Gobert winning DPOY, and a brief interview with Donovan Mitchell after game 1. This was not what I expected, as I wanted to watch the entire game. I would like to cancel my subscription and receive a $59.99 refund to my payment card. Additionally, I was unable to watch because I don't have a TV provider. Please cancel my subscription and process the refund to my payment card. Thank you.

I have an observation regarding the recent incident with the runner who consumed a pork burrito containing a steroid. The decision to ban her seems biased, similar to the "far left." It's concerning that a Chinese team was banned for 8 years; is this related to the upcoming Olympics in Beijing? The situation raises questions about fairness based on race. The issue of steroid use in livestock, like the pork in the burrito, is widespread and complex. This decision could have far-reaching consequences for the integrity of the Olympics, potentially alienating viewers and sponsors. It's a critical moment for the event's reputation. The impact of such decisions should prompt a reevaluation of testing procedures and fairness in competition. It's crucial to maintain the integrity and tradition of the Olympic Games, which have a long history. The complexity of the situation underscores the need for a thorough examination of how performance-enhancing substances in livestock impact athletes.

While watching ESPN around 5:00 PM, I noticed your female ESPN host reporting on Trea Young's performance and interviewing PTI's Mike Wilborn. Her outfit appeared inappropriate to me. Her skirt was lower in the back and higher in the front, coming close to her private area. This, along with her rocking back and forth and standing with open legs, gave off an unprofessional vibe. As a network with many young viewers, including boys and girls, the attire choices matter. The low-cut blouse added to the concern, making it feel more like watching "stripper" sports reporting than professional sports news. While tuning in for sports updates, the focus should be on the athletes, not distracting clothing. I've noticed similar issues in the past with Cari Champion. Addressing these concerns is essential, especially when promoting sports to a wide audience.

I am disappointed with Eduardo Ramirez as an announcer at the College World Series. He lacks knowledge about college baseball, relying on cheat sheets for information. His stories about his playing days are tedious, and his pairing with Kyle Peterson is not ideal. Todd Walker, with his vast knowledge of college baseball, would be a better choice. Ben McDonald, Chris Burke, and Todd Walker are more suitable for announcing college baseball games due to their season-long experience in the field.

I'm confused about why Max is not on the show anymore when Stephen's behavior was the real issue. Stephen openly admitted he only stayed because he had to. It's disappointing to see them acting unruly, using foul language, screaming, and sometimes appearing intoxicated. Their sudden use of slang is fine, but it shouldn't overpower the show. Despite this, there are viewers of different backgrounds watching. Max was the more composed of the two. The current state of the show feels like a far cry from what it used to be, and it's no longer enjoyable to watch. It's disheartening to see it turn into what seems like a mockery.

I am currently at the hospital in Torrance, California. The TV here offers three ESPN channels, but I rely on closed captions to watch. Unfortunately, I always find baseball, football, and soccer when I check these channels. I am a huge NY Rangers and Minnesota Wild fan and would love to watch all their games. Additionally, I enjoy following the LA Kings and Florida Panthers. I am looking for a way to know the schedule for every hockey game in Pacific Time and which channel they are on. I have visited the ESPN website, but it is confusing, and I couldn't find the information I needed. The nurses here are not familiar with ESPN or hockey, so I am reaching out for assistance. It seems like ESPN, ESPN2, and ESNWS only broadcast baseball, football, and soccer. I would really appreciate any help in finding a way to watch the hockey games I am interested in. Thank you. - Sky

I am disappointed with the disrespectful and offensive remarks made by Sage Steele. This is not the first instance where her behavior has been unkind. Despite the current global pandemic with many fatalities, her criticism of Disney's vaccine mandate as "sick and scary" is concerning. Working in a school within an underprivileged area, catering to diverse students, I find her insensitivity disturbing. Her comments suggesting Barack Obama is not truly black due to his upbringing are not only uninformed but also hurtful. Declaring, "You do you and I will do me," comes off as condescending, especially coming from a well-paid TV personality reliant on viewer support. If Rachel Nickles and Jamelle Hill faced consequences for their inappropriate remarks, I believe the same should apply to Ms. Steele. Thank you.

Hello. I am contacting you regarding an issue with my bet placed at a bookmaker's office on November 20, [redacted], on the German Bundesliga match between Union Berlin and Hertha. I bet on shots on target. The Bundesliga official website indicates shots on target as 5-3, while your website shows it incorrectly as 5-2. The bookmaker I use refers to your site for information. Could you please verify the shots on target displayed on the official German Bundesliga website and update it accordingly based on the official match sheet? Thank you. Evgeny B.

Hello, I have been experiencing issues with my ESPN app on the ROKU platform lately. The app keeps crashing in the middle of watching basketball games. After a few minutes of play, an error message pops up saying "unable to watch content at this time, try again later." I have tried reinstalling the app, but the problem persists. I have a high-speed cable internet connection and the same Dish Network TV package with ESPN subscription that I have used for years without any previous problems. I would appreciate any assistance on how to resolve this issue. ROKU suggested contacting ESPN for further support. Thanks, Michelle

I've noticed that the blackout policies from sports leagues affect me, particularly when the Tampa Bay Lightning play at home, and the games are blacked out on ESPN even though I live 58 miles away. What frustrates me even more is when the games in other cities like Dallas or Montreal are blacked out as well when my team is playing away. I feel this is unfair, especially as I am disabled and attending a game in person is not an option for me. This also applies to Buccaneer games. If I could afford live cable, these games would be available for free over the air. However, as I solely rely on Social Security, it's not within my budget. Can someone offer assistance with this issue?

Yesterday, I subscribed to ESPN+ to watch a PPV event, UFC [redacted]. To stream it on two TVs, I had to log in multiple times, authorize the TVs again, and make the purchase repeatedly. I now have three charges of $74.43 on my card for the same fight. I noticed I bought a subscription in July for another event and possibly purchased another one yesterday. I'm unsure if a subscription is required to buy a PPV. If not, I would like a refund. If an ESPN+ subscription is necessary to purchase a fight, then I should have already had one from July and shouldn't have needed to buy another one yesterday. You can contact me at [redacted] - Ray Kloc