DirectBicycleParts.com Customer FAQ

Top Answers & How-to Guides

What is DirectBicycleParts.com's Phone Number?

The question we are asked most often is about how to talk to DirectBicycleParts.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have a physical store location?

We apologize for any inconvenience, but currently, DirectBicycleParts.com operates as an online-only retailer and does not have a physical...
Ask any question you have about DirectBicycleParts.com customer service, get an answer now.

Ordering

How do I apply a promo code to my order?

To apply a promo code to your order on DirectBicycleParts.com, simply enter the code in the designated promo code box during the checkout...

What payment methods do you accept?

We accept multiple payment methods to provide a convenient shopping experience. At DirectBicycleParts.com, we proudly accept major...

Can I cancel or change my order after it has been placed?

Once an order has been placed on DirectBicycleParts.com, it cannot be canceled or changed. We strive to process and ship orders as...

Shipping

Do you offer international shipping?

Yes, we offer international shipping for our customers located outside the United States. At DirectBicycleParts.com, we understand...

Can I track my order?

Yes, you can track your order with DirectBicycleParts.com. Once your order has been processed and shipped, you will receive a confirmation...

How long does shipping usually take?

At DirectBicycleParts.com, we strive to deliver your orders promptly and efficiently. The shipping duration typically depends on various...

Returns

What is your return policy?

Our return policy at DirectBicycleParts.com is designed to ensure customer satisfaction. If for any reason you are not fully content...

Warranty

Are your products covered by warranty?

Yes, all our products are covered by warranty. At DirectBicycleParts.com, we strive to offer high-quality and reliable products to...

Discounts

Do you offer discounts for bulk orders?

Yes, at DirectBicycleParts.com, we offer discounts for bulk orders. We understand that businesses, bike shops, and organizations often To take advantage of these discounts, simply contact our customer service team or reach out to our dedicated bulk order department. They will be more than happy to assist you with your specific requirements, provide personalized quotes, and guide you through the ordering process. Additionally, we offer flexible shipping options for bulk orders, ensuring that your items arrive safely and on time. So whether you need components for a bike fleet, event giveaways, or any other bulk order needs, DirectBicycleParts.com is your go-to destination for affordable and reliable bicycle parts....

Policies

What is your price matching policy?

At DirectBicycleParts.com, we are committed to offering competitive prices to our customers. Our price matching policy ensures that...

Availability

Are all of your products in stock?

Yes, we strive to ensure that all of our products are in stock and ready to ship. However, due to high demand and the nature of our...

Location

Do you have a physical store location?

We apologize for any inconvenience, but currently, DirectBicycleParts.com operates as an online-only retailer and does not have a physical...

Help me with my DirectBicycleParts.com customer service issue

Ask any question you have about DirectBicycleParts.com customer service. We will do our best to get you answers right away.
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