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DirectBicycleParts.com Customer FAQ

Top Answers & How-to Guides

What is DirectBicycleParts.com's Phone Number?

The question we are asked most often is about how to talk to DirectBicycleParts.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent DirectBicycleParts.com Customer Questions

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Order Management

How do I apply a promo code to my order?

To use a promo code on DirectBicycleParts.com, first add items to your cart, then go to the checkout page. Locate the promo...
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Can I track my order?

Yes, customers can track their orders through DirectBicycleParts.com using the tracking information sent via email after...
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Can I cancel or change my order after it has been placed?

Order modifications or cancellations on DirectBicycleParts.com may depend on timing and circumstances after placement. Quick...
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Payments and Discounts

What payment methods do you accept?

DirectBicycleParts.com accepts various payment methods, including major credit cards like Visa, MasterCard, and American...
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Do you offer discounts for bulk orders?

DirectBicycleParts.com does have options for bulk orders, often including discounts based on the size of the purchase. This...
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What is your price matching policy?

DirectBicycleParts.com aims to offer competitive prices and likely has a price matching policy similar to many retailers....
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Shipping and Delivery

Do you offer international shipping?

DirectBicycleParts.com generally provides international shipping, allowing customers from different countries to order bicycle...
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How long does shipping usually take?

Shipping times for orders from DirectBicycleParts.com vary based on shipping method, destination, and processing times....
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Are all of your products in stock?

Stock availability at DirectBicycleParts.com can fluctuate due to demand and seasonal factors. While many products are usually...
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Returns and Warranty

What is your return policy?

DirectBicycleParts.com offers a favorable return policy allowing approximately thirty days for returns of unused items in...
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Are your products covered by warranty?

DirectBicycleParts.com usually provides warranties on various products, though terms can differ by item and manufacturer....
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What is your process for handling warranty claims?

DirectBicycleParts.com handles warranty claims through a structured process that requires customers to gather documentation...
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Store Information

Do you have a physical store location?

DirectBicycleParts.com operates exclusively online, without a physical retail location, to offer a wide range of bicycle parts...
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How do I find the right parts for my bike?

Finding the right bike parts involves identifying your bike's make and model and understanding specific parts needed, whether...
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Do you offer assembly services for the products sold?

DirectBicycleParts.com does not offer assembly services for their products, which are shipped unassembled to lower shipping...
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