What is your return policy?

Our return policy at DirectBicycleParts.com is designed to ensure customer satisfaction. If for any reason you are not fully content with your purchase, you can return the item within 30 days of receiving it. Items must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase. However, please note that certain items such as personalized or customized products may not be eligible for return. To initiate a return, simply contact our customer service team, and they will guide you through the process. Once the returned item is received and inspected, we will issue a refund for the cost of the item, excluding any shipping charges. We strive to make the return process as hassle-free and straightforward as possible, so you can shop with confidence at DirectBicycleParts.com.