Dailymotion is a video sharing platform that is based in France. It partners with major media outlets, as well as smaller content producers, from around the world. With over 300 million people accessing Dailymotion's videos each month, it isn't surprising that Dailymotion receives a lot of requests for customer service.
It should be noted that Dailymotion does not provide phone-based customer support. Dailymotion provides users with an extensive help center online, which allows viewers to identify and address most common problems with using the platform. Personalized customer service is only available by using Dailymotion's customer support request forms.
Why Do People Contact Dailymotion Customer Support?
People contact Dailymotion customer support for a range of reasons, including:
Best Practices for Contacting Dailymotion Customer Service
There are several things that you can do to help ensure that your request for customer service from Dailymotion is handled quickly and professionally:
How do Consumers Feel About Contacting Dailymotion Customer Service?
Many people are frustrated that Dailymotion does not provide customer service by telephone or live chat. Still, Dailymotion does work with a reputable provider of email-based customer service so that it can keep track of customer requests and respond in a timely manner.
What Kind of Issues can Dailymotion Customer Service Representative Resolve?
Because Dailymotion is an online-only service, Most issues can be resolved online by its customer support agents. These include technical support questions with using daily motions website, working with web publishers to ensure compatibility, removing videos that violate copyright and investigating reports of inappropriate content.
What Can't Be Resolved With a Call to Dailymotion Customer Service?
Viewers of Dailymotion videos should be aware that there is little that a customer service representative can do if there are problems with accessing Dailymotion content. While a customer support agent may be able to advise workarounds for those who have system or hardware incompatibilities with Dailymotion videos, it will be up to the viewer to address problems with their own equipment or software.
Dailymotion may also decline to remove videos that are offensive to a viewer, but do not violate Dailymotion's content standards. While this might be upsetting, Dailymotion has the right to set its own standard for content published on its site.
What Should You Do If You Have an Unsuccessful Communication with Dailymotion?
If you are unhappy about the way your customer support request was handled by Dailymotion, don't give up. You may be able to resolve your issue with persistence.
Because Dailymotion only offers email support, your best bet is to respond to the email response that you sent. Explain where Dailymotion customer service failed to address your concerns and, if necessary, provide more detail or documentation.
If you are writing about a copyright concern and Dailymotion fails to respond appropriately, you may wish to speak to an attorney about taking further steps.