A:Press 1, then 1 OR Press 1, then listen to the menu and press 0.Our free phone can also navigate phone menus to get a live human at DHL (Canada) for you.
Q:
Does DHL (Canada) offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Tuesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for DHL (Canada) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this DHL (Canada) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 1 OR Press 1, then listen to the menu and press 0.
Below are some clips we've found from DHL (Canada)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to DHL Canada.
DHL Canada. For English, press one.
Your call may be recorded for quality monitoring purposes.
Please make note of the following messages.
If you have received a suspicious call advising you of a delivery, a no ten digit DHL tracking number was provided, Please ignore this call as it is fraudulent.
As a result, of the COVID nineteen pandemic and to avoid close contact, our couriers will not be taking payments upon delivery at your door.
To track your shipment, press one.
Please type your ten digit tracking number followed by the pound key.
You did not enter an airway bill number. All airway bills, tracking numbers, or shipping IDs are ten numerical digits long.
You can find it in the upper left corner or below the bar code on your shipping label.
Unfortunately, we aren't able to assist you if you do not have an airway bill number."
Excerpt from a call with DHL (Canada)
Saturday, January 27, 2024 4:51 AM
They may ask you to enter information with the dial pad
"To DHL Canada.
In light of the recent labor disruption at Canada Post, we are experiencing higher than normal volume.
DHL Express remains committed in providing excellent service to our customers.
To track your shipments, request a pickup, get a quote, find a drop off location, and access service updates, visit our website at DHL dot c a.
If you have received a suspicious call advising you of a delivery, and no ten digit DHL airway bill number was provided, please ignore this call as it is fraudulent.
If you are expecting a shipment with duties and taxes owing, please make your payment online at delivery dot d h l dot com slash c a.
To track your shipment, press one. If you received a delivery notice and would like further information To authorize DHL to leave your shipment at your door, schedule a delivery date, or arrange to collect your shipment, press one.
If you received a delivery notice and would like further inform Please use the keypad to enter your ten digit tracking number followed by the pound key."
Excerpt from a call with DHL (Canada)
Wednesday, December 18, 2024 1:29 AM
What are the hours and when should I call?
DHL (Canada) operates the call center for this 855-345-7447 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 1,519 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with DHL (Canada) at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DHL (Canada) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DHL (Canada) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DHL (Canada) is Sunday.The most busy day to call is Tuesday, which averages 228% more phone calls by comparison.Again, this is based on a sample of 1,519 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call DHL (Canada) is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that DHL (Canada) staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call DHL (Canada)
If you have time to do a bit of reading before you call DHL (Canada), we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any DHL (Canada) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to DHL (Canada), and their purpose. Are any of these similar to the reason you are trying to call?
Urgent parcel delivery request: "I need my parcels urgently for my wedding."
- From a call lasting 8m 44s , Jun 13, 2025 9:11 PM
Urgent parcel delivery: "I seriously need my parcels on Sunday."
- From a call lasting 53m 31s , Jun 13, 2025 7:23 PM
Locate missing package: "I wanted to pick it up."
- From a call lasting 48m 38s , Jun 13, 2025 3:04 PM
Information about why customers call DHL (Canada) is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and DHL (Canada) will reply our your email.
As a last, sometimes only, resort- DHL (Canada) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is DHL (Canada)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DHL (Canada) agent. This phone number is DHL (Canada)'s best phone number because 1,182 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-345-7447 include Complaint, Track order, Lost Package, Issue with order, Make a shipment and other customer service issues. Rather than trying to call DHL (Canada) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, DHL (Canada) has 1 phone number. It's not always clear what is the best way to talk to DHL (Canada) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DHL (Canada). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DHL (Canada). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.