How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this DC Shoes phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for US. Then Press 1.
Here is how our research team describes the way the DC Shoes phone system greets you: US customers, please press 1. Canada customers, please press 2. If you're calling to know where your order is, check out our order status page on roxy.com. If you need to get a return label or track a return you already sent back, visit our returns page online. If you have an issue and need to submit a warranty claim, get the ball rolling by emailing some pictures and proof of purchase to warranty-. If you've got something you want to talk to our customer service team about, press 1 on your phone, and we will connect you.
What are the hours and when should I call?
DC Shoes operates the call center for this 888-532-3130 phone number Mon-Sun 8am-12pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DC Shoes phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DC Shoes staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DC Shoes is Friday.The most busy day to call is Tuesday.Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call DC Shoes is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that DC Shoes staffs the call center well on Friday.
More Ways to Contact DC Shoes Customer Service
There are of course other ways to contact DC Shoes customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, DC Shoes provides this option.
Conclusion and closing notes
This is DC Shoes's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DC Shoes agent. This phone number is DC Shoes's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-532-3130 include and other customer service issues. Rather than trying to call DC Shoes first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, DC Shoes has 1 phone number. It's not always clear what is the best way to talk to DC Shoes representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DC Shoes. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DC Shoes. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.