Does Chase Paymentech offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Chase Paymentech below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Chase Paymentech phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3
Below are some clips we've found from Chase Paymentech's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Calls are recorded and may be monitored for quality assurance and training purposes.
If you are a US merchant, press one.
If you are a Canadian merchant and would like English press two.
Welcome to Chase."
Excerpt from a call with Chase Paymentech
Saturday, October 12, 2024 8:11 PM
The first phone menu
"Calls are recorded and may be monitored for quality assurance and training purposes.
If you are a US merchant, press one.
If you are a Canadian merchant and would like English press two."
Excerpt from a call with Chase Paymentech
Saturday, October 12, 2024 8:11 PM
What are the hours and when should I call?
Chase Paymentech operates the call center for this 800-934-7717 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 103 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Chase Paymentech call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chase Paymentech phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chase Paymentech staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Chase Paymentech is Sunday.The most busy day to call is Tuesday, which averages 733% more phone calls by comparison.Again, this is based on a sample of 103 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Chase Paymentech is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Chase Paymentech staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Chase Paymentech
If you have time to do a bit of reading before you call Chase Paymentech, we recommend you read over some of our problem-specific articles.
Chase Paymentech is a leading provider of payment processing and merchant acquiring solutions. It is a subsidiary of JPMorgan Chase, one of the largest financial institutions in the United States. Chase Paymentech offers a comprehensive suite of payment solutions designed to help businesses of all sizes and industries process payments securely and efficiently. Their services include credit card processing, online payment solutions, point-of-sale systems, mobile payment options, and customizable payment solutions to meet the unique needs of businesses. With a strong focus on security and fraud protection, Chase Paymentech ensures that transactions are processed safely and securely. Through their robust infrastructure, advanced technology, and excellent customer service, Chase Paymentech helps businesses streamline their payment processes, enhance customer experience, and drive business growth.
The transaction fees for using Chase Paymentech vary depending on the specific pricing plan that best fits your business needs. Chase Paymentech offers different pricing structures, including bundled pricing and interchange-plus pricing. Bundle pricing typically has a fixed fee per transaction, whereas the interchange-plus pricing model separates interchange fees and adds a fixed markup on top. The specific rates and fees can be obtained by contacting a Chase Paymentech representative directly, as they are subject to negotiation based on your business type, processing volume, and other factors. By discussing your business requirements, Chase Paymentech can provide personalized fee information and solutions to help meet your payment processing needs efficiently and cost-effectively.
Chase Paymentech accepts a wide range of payment methods to accommodate diverse customer preferences. We support traditional payment options like credit and debit cards from all major card networks such as Visa, Mastercard, American Express, and Discover. Additionally, we offer support for digital wallets including Apple Pay, Google Pay, and Samsung Pay, allowing customers to conveniently make payments using their mobile devices. Chase Paymentech also facilitates payments through alternative methods such as ACH (Automated Clearing House) transfers and e-Checks. Whether you prefer using physical cards, mobile wallets, or electronic bank transfers, Chase Paymentech strives to ensure that you have a secure and seamless payment experience.
Click the link above to get answers to just about any Chase Paymentech customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Chase Paymentech, and their purpose. Are any of these similar to the reason you are trying to call?
Terminal batching issue: "For some reason, my terminal is not batching."
- From a call lasting 32m 3s , Oct 12, 2024 8:11 PM
Accessing terminal passwords: "I need the administrative password and the supervisor password for it."
- From a call lasting 31m 42s , Oct 11, 2024 7:45 PM
Information about why customers call Chase Paymentech is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Chase Paymentech customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Chase Paymentech's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chase Paymentech agent. This phone number is Chase Paymentech's best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-934-7717 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call Chase Paymentech first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Chase Paymentech has 1 phone number. It's not always clear what is the best way to talk to Chase Paymentech representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Chase Paymentech. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chase Paymentech. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.