How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Chamberlain phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just follow the prompts for your questions.
Below are some clips we've found from Chamberlain's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Chamberlain technical support.
Please select from the following options.
If you are a homeowner, press one.
If you are a LiftMaster installer or dealer, press two.
If your call is related to an item needing troubleshooting, we ask that you be at home or wherever the equipment that you're calling about is located.
If you are not, we encourage you to call back once you are so that we can best assist you.
Can also consult our support site at support dot chamberlain dot com for troubleshooting tips.
Please select from the following five options."
Excerpt from a call with Chamberlain
Monday, April 8, 2024 9:00 PM
The first phone menu
"Thank you for calling Chamberlain technical support
Please select from the following options. If you are a homeowner, press one.
If you are a LiftMaster installer or dealer, press two."
Excerpt from a call with Chamberlain
Friday, April 12, 2024 11:52 PM
After you press 1
"If your call is related to an item needing troubleshooting, we ask that you be at home or wherever the equipment that you're calling about is located.
If you are not, we encourage you to call back once you are.
So that we can best assist you. You can also consult our support site at support dot chamberlain dot com for troubleshooting tips, Please select from the following five options.
For help with your garage door opener or garage door accessories, press one.
For help with your MyQ device or app, press two."
Excerpt from a call with Chamberlain
Monday, March 4, 2024 11:38 PM
After you press 2
"For help with a residential garage door opener or accessory, press one.
For help with lift master gate operators, commercial doors, or telephone entry systems, press two."
Excerpt from a call with Chamberlain
Friday, January 5, 2024 6:15 PM
What are the hours and when should I call?
Chamberlain operates the call center for this 800-528-5880 phone number Mon-Fri: 8am-9pm, Sat: 10am-7pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 200 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chamberlain phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chamberlain staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Chamberlain is Saturday.The most busy day to call is Thursday, which averages 46% more phone calls by comparison.Again, this is based on a sample of 200 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Chamberlain is Friday.
Why call this Chamberlain number?
Below is a sample of recent calls to Chamberlain, and their purpose. Are any of these similar to the reason you are trying to call?
Compatibility inquiry for smart device: "I'm just asking about compatibility. I have the Chamberlain LiftMaster Professional half HP and would like to convert it into a smarter device with MyQ compatibility."
- From a call lasting 7m 48s , Apr 10, 2024 9:35 PM
Technical issue with new unit: "I'm having a technical issue with a new unit I purchased - the motor runs the opposite way of what it should."
- From a call lasting 11m , Apr 10, 2024 5:03 PM
Garage door opener setup: "Does it require Internet access to be able to use the garage door opener."
- From a call lasting 4m 37s , Apr 8, 2024 9:00 PM
Troubleshooting key panel code: "I'm trying to delete a code from my key panel, and it's not happening."
- From a call lasting 22m 49s , Apr 5, 2024 11:32 PM
Garage door opener troubleshooting: "When I hit the remote button, it goes down halfway and stops."
- From a call lasting 12m 22s , Mar 28, 2024 5:59 PM
Garage door troubleshooting: "My keypad and remotes won't open the garage door after programming myQ on new phone."
- From a call lasting 5m 11s , Mar 16, 2024 6:50 PM
Garage door opener troubleshooting: "I installed my garage door opener but the black button and arrows are not turning orange solid, no LEDs are coming on, and I have no lights whatsoever right now."
- From a call lasting 9m 45s , Mar 12, 2024 10:58 PM
Assistance with registration: "I bought and had installed a Chamberlain garage door opener, and I'm trying to register, but I'm not receiving the code via email."
- From a call lasting 18m 22s , Mar 8, 2024 7:28 PM
Forgot login codes: "I have a Chamberlain system that I had installed and I forgot my codes that I put in my information."
- From a call lasting 5m 54s , Mar 7, 2024 7:48 PM
Compatibility inquiry: "I have a LiftMaster garage door opener and want to make sure the Chamberlain Smart Garage controller I purchased is compatible with it."
- From a call lasting 5m 2s , Mar 4, 2024 11:38 PM
More Ways to Contact Chamberlain Customer Service
There are of course other ways to contact Chamberlain customer service besides the phone. Below we list the best ones, by medium.
Click the link to submit an online customer service inquiry
As a last, sometimes only, resort- Chamberlain customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Chamberlain's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chamberlain agent. This phone number is Chamberlain's best phone number because 1,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-528-5880 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Chamberlain first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Chamberlain has 1 phone number. It's not always clear what is the best way to talk to Chamberlain representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Chamberlain. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chamberlain. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.