CafePress Customer Service

Phone Number & Contact Info

CafePress's Best Phone Number

Toll-free·Calls Customer Service·Most popular CafePress number

How do I talk to a live human at CafePress?

A:Press 6

Does CafePress offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sat 9am-9pm EST. The least busy day is Friday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

CafePress Customer Phone Numbers

International Calls

Mon-Sat 9am-9pm EST · Press 6. If calling internationally ·

UK Customer Service

0800 073 1484
Mon-Sat 9am-9pm EST · For UK Support ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this CafePress phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 6
Below are some clips we've found from CafePress's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Hello. And please listen carefully as our menu options may have changed. Calls are recorded for quality assurance. We're very excited to tell you about a special promotion for select callers. This will only take a moment. By answering just a few questions we will find out if this offer is right for you. Are you or is someone in your household fifty years of age or older? Are you or is someone in your household fifty years of age or older? Thank you for calling the is Jessica on a recorded line. Can you hear me okay?
Press one for yes.
If you or someone in your household is fifty years of age or older, Otherwise, press pound."
Excerpt from a call with CafePress
Tuesday, April 2, 2024 7:38 PM

What are the hours and when should I call?

CafePress operates the call center for this 877-809-1659 phone number Mon-Sat 9am-9pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 110 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CafePress phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CafePress staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call CafePress is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 110 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call CafePress

In summation, the best day to call CafePress is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CafePress staffs the call center well on Friday.

Why Customers Call CafePress

If you have time to do a bit of reading before you call CafePress, we recommend you read over some of our problem-specific articles.

What is CafePress's return policy?

CafePress offers a hassle-free return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt for a refund or an exchange. The returned item must be in its original condition and packaging. However, personalized and custom-made products cannot be returned unless there is a defect or error in printing. To initiate a return, customers can contact CafePress customer service either via phone or email. Refunds are issued based on the original payment method, and shipping charges are non-refundable unless there was an error in the shipment. CafePress aims to provide a positive shopping experience, and their return policy reflects their commitment to customer happiness.

What is CafePress's privacy policy?

CafePress values your privacy and ensures that your personal information is protected. Our privacy policy outlines how we collect, use, and safeguard your data. When you visit our site, we may collect information such as your name, email address, and payment details. This information is used to process your orders and to improve your shopping experience. We may also send you promotional offers and updates if you opt-in to receive them. Rest assured, our strict security measures prevent unauthorized access to your personal data. We do not sell, rent, or exchange your information with third parties unless it is necessary for order fulfillment or as required by law. By using our site, you consent to the terms of our privacy policy and can review it in detail on our website.

Can I customize the products on CafePress?

Yes, you can easily customize the products on CafePress. We provide a user-friendly design tool that allows you to personalize a wide range of products to suit your preferences. Whether you want to add your own text, upload images, or choose from our extensive clipart library, the customization options are virtually limitless. You can create one-of-a-kind designs for t-shirts, hoodies, mugs, phone cases, and more. Our design tool also enables you to adjust colors, sizes, and placement, giving you full control over the final look. With CafePress, you can effortlessly express your creativity and create unique products that reflect your personal style or promote your business. Start customizing today and make your mark with CafePress.

Top CafePress customer service problems

Click the link above to get answers to just about any CafePress customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More CafePress Customer Service Contacts

There are of course other ways to contact CafePress customer service besides the phone. Below we list the best ones, by medium.

CafePress Customer Email Addresses

support@cafepress.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and CafePress will reply our your email.

CafePress Customer Help Desk / Web Support

help.cafepress.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- CafePress customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is CafePress's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CafePress agent. This phone number is CafePress's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-809-1659 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call CafePress first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, CafePress has 3 phone numbers. It's not always clear what is the best way to talk to CafePress representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for CafePress. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CafePress. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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